Card Services Specialist

About Us:

You look out for our members, and we'll look out for you! At Florida Credit Union, we focus on improving the lives of our Florida neighbors. By identifying their financial needs and appropriate solutions, we try to help every one of our members live the life they love. If you join us, you'll enjoy a dynamic, collaborative work environment that offers ample training, great benefits and career advancement opportunities.

BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY.

• Collaborative work environment
• Extensive training offered
• Exceptional benefits
• Career advancement opportunities

Position Summary:

Handles all plastic card functions for Florida Credit Union. Conduct these activities in accordance with Credit Union policies, goals and objectives established by the card services manager by completing the following duties.

Responsibilities:

• Supports front line staff by answering questions, investigating situations, correcting errors, creating plastics, completing fraud and dispute claims, and reviewing member and credit union records.
• Debit, credit and ATM card processing and new/reissue, lost/stolen cards and fraudulent accounts.
• Ensuring compliance with credit/debit card rules and regulations.
• Performing file maintenance and account changes as needed.
• Acting as liaison between credit union and card processor and branches.
• Responsible for keeping management informed of cardholder statistics on a monthly basis.

Qualification Requirements:

• High school diploma or GED.
• One to three years’ related experience and/or training.
• Any equivalent combination of education and experience in a business/financial environment.

Certificates, Licenses, Registrations

• Driver’s License