Card Services Specialist

Description We are seeking Card Services Specialists (English) to provide exceptional customer support related to credit and debit card services. This role involves assisting customers with inquiries, card activation, transaction issues, fraud concerns, and more. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for delivering high-quality customer service in the financial services industry.

Key Responsibilities: Assist customers with inquiries related to card services, including account balances, transaction disputes, and card activation.

Resolve issues related to lost, stolen, or damaged cards and guide customers through the replacement process.

Provide detailed information about card benefits, fees, and rewards programs.

Investigate and resolve fraud or unauthorized transaction claims, ensuring prompt resolution in line with company policies.

Handle customer concerns and complaints, ensuring a positive and professional experience.

Maintain up-to-date knowledge of the company’s card products, services, and security protocols.

Collaborate with internal teams to enhance customer satisfaction and resolve complex issues.

Document all customer interactions and transaction details in the company’s customer management system.

Requirements: Education: High school diploma or equivalent

Experience: Previous experience in customer service, banking, or financial services preferred.

Languages: Fluency in English is required.

Skills: Strong communication and active listening skills to understand and address customer needs.

Proficiency in customer service platforms and Microsoft Office Suite.

Ability to handle sensitive customer data and financial information with confidentiality and accuracy.

Problem-solving skills and the ability to work under pressure in a fast-paced environment.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits: Competitive salary and benefits package.

Opportunities for career advancement within the financial services industry.

A dynamic and inclusive work environment.

If you are passionate about customer service and have an interest in card services and financial products, apply today and join our team!

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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