Cards Issueing Associate

The National Bank of Iraq (NBI) was founded in 1995 as a publicly traded, private sector company, offering comprehensive banking services to individuals and businesses in Iraq. As a result of NBI’s success and to fuel future growth, its capital was increased from the initial IQD 400 million to IQD 250 billion (USD 215 million) in December 2013.

In 2005, Capital Bank Jordan acquired majority shares (61.85%) in NBI, allowing NBI to evolve its business offerings, strengthen its global footprint and promote financial inclusion across the country.

With its extensive network of correspondent banks, Capital Bank stands as NBI’s gateway to world economies, facilitating internal and external remittances, granting lines of credit, as well as offering trade finance services.

NBI operates a modern core banking system to support its growth and customer services. Capital Bank and its subsidiaries audit all accounts through Ernst and Young, and report financials in accordance with International Accounting Standards.

NBI has earned a BB rating by Capital Intelligence, the international credit rating agency. It further received a ‘Good’ rating by the Central Bank of Iraq.

Today, NBI has more than 51 branches in all major cities in Iraq, and a branch in KSA.

Key Responsibilities:

• Receive and process requests related to the issuance of all types of Visa cards (Credit, Debit, and Prepaid Cards), review applications, verify supporting documents, and ensure compliance with approval authorities and eligibility requirements.
• Perform card operations including issuance, reissuance, renewal, cancellation, blocking, and OTP activation code requests for all types of credit cards through the card management system, ensuring accuracy and adherence to established procedures.
• Process credit card limit increases and decreases in accordance with approved policies and procedures.
• Conduct manual credit card payment settlements for customers when required.
• Register and maintain issued credit cards on the ICBS system.
• Maintain proper filing and archiving of applications and internal/external dispatch documents.
• Coordinate with E-Gate by sending card printing requests and following up on any delays in card production and delivery.
• Contact bank customers regarding transactions suspected of being fraudulent, in line with approved guidelines and instructions.
• Ensure the proper delivery of printed credit cards through the designated dispatch and tracking process.
• Generate and provide daily card account statements and transaction reports upon branch requests.
• Monitor and respond to emails from bank branches and head office departments regarding card activation, cancellation, blocking, and related requests.
• Prepare and submit periodic reports on operational activities and workflow progress to the direct supervisor and department manager.

Bachelor’s degree in Finance and Banking, Accounting, or an equivalent field

0 to 2 years of experience in a similar role is preferred.

Location: Baghdad, Iraq
Department: Operational Excellence & Business Solutions Integration