Care Administrator

Care Administrator- Homecare

Working hours: full time- part time also welcomed

We are looking for a carer assistant, school leaver or an experienced individual to join us as Care Administrator /Coordinator. It is not essential to have work experience in administration; however we need someone who is an excellent communicator, happy to get stuck into a variety of task and confident on the telephone speaking to people. You will need to have the ability and desire to learn how our systems work, understand homecare setting. This post would suit someone looking for a career in Homecare or nursing homes.

Role involve office days and carer duties in equal share. Office days starts at 8.30am, full days ends at 5pm. Carer duties can be days, night or weekends.

Duties of this role;

• To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.
• Calling carers and clients to update details on their record, to complete rotas, to book supervisions for them.
• Calling service users to update rota and their concerns and to know when to escalate to next level.
• Completing regular monthly staff rosters.
• Check delegated emails, reply promptly, and resolve.
• Helping admin work around client folders and data recording folders.
• Complete admin work around new applicant carers.
• To ensure accuracy and completeness of all documentation held in service user’s homes.
• Covering Care Visits in a rota and when required is a part of the weeks work and during an emergency.
• To be included in the 'On Call' rota to answers out of hour telephone enquiries.
• To work closely with the Care Manager / Care Administrators/supervisor to coordinate all and current care packages and other admin duties.
• Contribute to the investigations, safeguarding matters ensuring the appropriate process is followed.
• Ensure quality checks are completed and reported.

You need to have the following skills;

• Be currently a care assistant is an advantage.
• Be an excellent communicator, with a clear and professional telephone manner.
• Have good attention to detail – it is vital that you always record correct information
• Understand the need to keep information confidential
• Have flexible approach
• Be confident with learning new systems and databases
• Be proactive and a problem solver – sometimes the tasks can be repetitive, and sometimes you won’t know the answers.
• To be compassionate, polite and professional.

Established. 1998 – celebrating a successful 24 years in service, Phoenix Healthcare and Recruitment is a well-established, family run Home Care Provider with an excellent reputation among medical health care, other local professionals and local community.

Pay: £24,800.00-£25,500.00 per year

Benefits:

• Free flu jabs
• Referral programme

Work Location: In person