Care Advisor

Care Advisor

About Us:

KareHero is on a mission to support millions of families navigating the chaos of adult social care. Our products support carers throughout their journey, helping them to understand, find, and fund care.

With nearly 7 million adults in the UK balancing work and caring responsibilities, caregiving is now one of the biggest challenges facing families. Founded in 2023, KareHero already supports over one million families across the UK through partnerships with employers and customer-facing brands like TSB, CIPD, and British Airways. Through our platform, users access immediate support across care planning, hospital discharge, funding, and legal guidance.

The Role:

As a Care Advisor, you will guide caregivers through the challenges of their care journey, providing practical, unbiased advice while navigating complex needs. This is a hands-on role, ideal for someone early in their career who brings energy, IT proficiency, and a genuine passion for helping others.

You’ll split your time between frontline support and operational improvement, helping with care planning, triage, and troubleshooting. You’ll also support our growing provider marketplace by coordinating care searches, assisting with onboarding, and helping refine internal documentation and workflows. After completing our onboarding program, you’ll be equipped with the knowledge and tools to make a meaningful impact on caregivers and their families.

• Remote-first (UK-based, with 1-day in-office per week)
• Generous holiday allowance of 34 days each year (including bank holidays and your birthday)
• EMI stock option plan
• “Work from anywhere” benefit (30 days per year)
• Exposure to multiple sides of the care system and start-up operations
• Room to grow into service leadership, project delivery, or specialist care roles

What You’ll Be Doing:

• Supporting unpaid carers and their families through care planning calls, triage, and general advisory conversations
• Handling inbound and outbound communications via phone, email, and digital channels
• Translating care conversations into clear notes and actionable next steps
• Assisting in marketplace operations: triaging care requests, coordinating care search tasks, and helping track provider responses
• Supporting light-touch provider relationship management and onboarding
• Maintaining and updating internal SOPs, guides, and team documentation

About You:

• 2+ years experience in customer-facing roles within healthcare, social care or a start-up environment
• Knowledge or understanding of local authorities, social care, and/or working with vulnerable clients
• Strong customer advocacy and empathetic approach to support caregivers in challenging circumstances
• Comfortable using CRM and CX systems (e.g., HubSpot, Intercom) or learning new tools and technologies
• Proactive, detail-oriented, and motivated by making a difference
• You thrive in a dynamic and evolving environment, demonstrating adaptability and a track record of success during times of change. You'll be joining an early-stage Care Team

Application Process:

1. Intro call with Talent & People (30 mins)
2. Interview with Hiring Manager (30 mins)
3. Take-home task to assess core skills (max 1 hour)
4. Review interview with Hiring Manager + Senior Team (45 mins)
5. Coffee chat & culture fit with CEO (30 mins)

Why Join Us?

• Build Something Meaningful - Help build one of the UK's most exciting health and care technology businesses.
• Work Directly With Leadership- Partner closely with the CEO and leadership team on strategic commercial initiatives.
• Career Growth - As KareHero grows, so will your opportunity to develop into senior commercial, partnerships or account management roles.
• Real Ownership - You'll help shape our commercial strategy rather than simply execute someone else's playbook.
• Purpose With Commercial Impact - Every partnership you create helps more people access expert support during some of the most difficult moments in their lives.