Care Ambassadors, Patient Experience Transformation (Contract)

You will report to the Senior Executive (Journey Experience) and interface with Patient Experience Transformation (PXT) team and stakeholders to provide patient engagement, conveyancing and way finding services. You will also engage with staff and public volunteers to deliver transformed experiences. Your work areas include Emergency Dept Operations, Outpatient clinics / centres, Inpatient wards and other public areas.

Responsibilities:

• Digital Influencer - Provide guidance to use the digital services of the hospital
• Patient Relations - Proactive Engagement with patients to deliver a positive experience
• Respond to patients’ enquiries, concerns and feedback promptly in a courteous manner
• Support hospital care team to carry out patient service duties
• Interface with Volunteers in related task
• Assist in collating feedbacks & responses from patients & staff
• Provide suggestions in improving patient and staff experience
• Perform any other duties assigned from time to time

Requirements:

• Minimum ‘N’ / ‘O’ Level with at least 2 years of relevant working experience
• Able to commit to work at least 1 permanent Saturday or Sunday on a 5- day work week
• Good interpersonal & communication skills
• Candidate with healthcare experience will have an advantage

Only shortlisted candidates will be notified.