Care Co-ordinator

CARE COORDINATOR – JOB DESCRIPTION

Job Title: Care Coordinator
Department: Care Operations
Reports To: Registered Manager
Location: Walfinch Milton Keynes & Bedford
Employment Type: Full-time / Part-time
Salary: £13.50-£14.50 per hour

Job Purpose

The Care Coordinator is responsible for coordinating and overseeing the day-to-day delivery of domiciliary care services to ensure that clients receive safe, effective, person-centred and consistent care.

The role involves coordinating care packages, preparing and maintaining staff rotas, communicating with clients, families and care workers, monitoring care delivery, responding to changes in clients' needs, and supporting the Registered Manager in maintaining high standards of care and regulatory compliance.

The Care Coordinator will work closely with care staff and management to ensure that the right care worker is available at the right time and that care is delivered in accordance with each client's care plan and agreed outcomes.

Key Responsibilities

1. Care Coordination

• Coordinate the day-to-day delivery of domiciliary care services.
• Arrange and maintain care worker rotas to ensure all scheduled visits are appropriately covered.
• Allocate care workers based on client needs, skills, availability, continuity of care and geographical considerations.
• Respond promptly to changes in care requirements, cancellations, sickness and emergencies.
• Arrange suitable cover for unplanned staff absence.
• Ensure continuity of care wherever reasonably possible.
• Monitor scheduled visits and address missed, late or cancelled visits promptly.
• Coordinate new care packages and assist with the smooth commencement of services.
• Liaise with clients, families, care workers and other professionals regarding care arrangements.

2. Care Plans and Client Support

• Assist with the preparation, implementation and review of client care plans.
• Ensure care workers have access to current and accurate care instructions.
• Monitor changes in clients' circumstances and care needs.
• Escalate significant changes in a client's condition or circumstances to the Registered Manager and relevant professionals.
• Support reviews of care packages and contribute to person-centred care planning.
• Ensure clients' preferences, dignity, independence and individual outcomes are reflected in the delivery of care.
• Maintain effective communication with clients and their representatives.

3. Staff Coordination

• Coordinate care workers' working schedules and availability.
• Communicate rota changes clearly and promptly to care workers.
• Monitor attendance, punctuality and completion of scheduled visits.
• Follow up on missed or incomplete visits.
• Support the Registered Manager with staff induction, training and competency processes where required.
• Ensure care workers are appropriately matched to client needs and care requirements.
• Escalate performance, conduct, attendance or competency concerns to the Registered Manager.
• Support effective communication between care workers and management.

4. Quality and Compliance

• Support the Registered Manager in maintaining compliance with CQC regulations, company policies and relevant legislation.
• Monitor care delivery records and identify areas requiring follow-up.
• Ensure concerns, incidents, accidents, safeguarding matters and complaints are escalated appropriately.
• Maintain accurate and confidential records relating to clients and staff.
• Support audits of care records, visit records, medication records and other relevant documentation.
• Assist with the implementation and monitoring of improvement actions.
• Promote a culture of safe, person-centred and high-quality care.

5. Safeguarding

• Recognise and appropriately respond to safeguarding concerns.
• Immediately escalate safeguarding concerns in accordance with company procedures.
• Maintain accurate records of safeguarding concerns and actions taken.
• Follow the company's safeguarding policy and relevant statutory guidance.
• Promote the safety, dignity and wellbeing of clients at all times.

6. Communication

• Act as a key point of contact between clients, families, care workers and management.
• Handle telephone calls, emails and other communications professionally and promptly.
• Maintain clear and accurate communication regarding changes to care arrangements.
• Communicate effectively with healthcare professionals, local authorities and other relevant organisations when required.
• Deal with concerns and queries professionally and escalate matters where necessary.

7. Administration and Record Keeping

• Maintain accurate electronic and/or paper records relating to care coordination.
• Update rotas, client information, care plans and other relevant systems.
• Record changes to care arrangements accurately and promptly.
• Maintain confidentiality in accordance with GDPR and company policies.
• Assist with the preparation of reports, audits and management information.
• Ensure documentation is organised and readily available for internal and regulatory review.

8. On-Call / Emergency Support

Where required as part of the agreed role, the Care Coordinator may participate in an on-call or out-of-hours arrangement.

This may include:

• Responding to urgent staffing issues.
• Arranging emergency care cover.
• Responding to client or family concerns.
• Escalating incidents and safeguarding concerns to the appropriate manager or emergency service.
• Ensuring continuity and safety of care.

Person SpecificationEssential

• Experience in a care coordination, scheduling, care administration or similar role.
• Understanding of domiciliary care services.
• Good understanding of person-centred care.
• Excellent organisational and time-management skills.
• Strong communication and interpersonal skills.
• Ability to manage competing priorities and work under pressure.
• Good IT and administrative skills.
• Ability to maintain accurate and confidential records.
• Ability to work effectively with care workers, clients, families and professionals.
• Understanding of safeguarding and confidentiality requirements.
• Commitment to providing safe, respectful and high-quality care.

Desirable

• Previous experience working within a regulated domiciliary care service.
• Knowledge of CQC requirements and the Health and Social Care Act 2008.
• Experience using care management/rostering software.
• Relevant health and social care qualification.
• Experience coordinating complex care packages.
• Experience working with local authorities, NHS services or other commissioners.

Key Skills and Attributes

The successful candidate should be:

• Organised and reliable
• Approachable and professional
• Compassionate and respectful
• Confident in communication
• Able to make appropriate decisions and escalate concerns
• Detail-oriented
• Able to work independently and as part of a team
• Flexible and responsive to changing circumstances
• Committed to safeguarding and person-centred care
• Committed to continuous improvement and high standards of service

Confidentiality and Data Protection

The Care Coordinator must maintain strict confidentiality regarding clients, staff and company information and comply with GDPR, data protection legislation and company policies.

Health and Safety

The Care Coordinator is expected to comply with all company health and safety policies and procedures and to report any risks, incidents or concerns promptly.

Equality, Diversity and Inclusion

The Care Coordinator must treat all clients, staff and professionals with dignity and respect and work in accordance with the company's equality, diversity and inclusion policies.

Other Duties

The Care Coordinator may be required to undertake other reasonable duties appropriate to the role and level of responsibility to support the effective operation of the service.

Pay: £13.00-£14.00 per hour

Benefits:

• Free parking
• On-site parking
• Referral programme

Work Location: Hybrid remote in Milton Keynes