Care consultant (Basic + Comissions)

About the role

Based permanently at an assigned life care centre, the Sales & Client Relations Executive is responsible for converting enquiries into resident admissions (bed rentals) and merchandise sales. As the first point of contact for prospective clients, residents, and family members, the role provides professional, empathetic, and timely communication.

Key responsibilities

• Achieve assigned sales targets for resident admissions (bed rentals) and merchandise, with a focus on improving sales conversion rates.
• Respond promptly to incoming leads and walk-in enquiries, understand client needs, and follow up consistently.
• Arrange and conduct professional centre tours, clearly explaining services, facilities, pricing, and admission procedures.
• Build relationships with nearby pharmacies, hospitals, and local communities to generate referrals and new leads.
• Keep accurate records of enquiries, follow-ups, conversion outcomes, and sales performance.
• Listen attentively to client feedback and requests, acknowledge concerns promptly, and provide empathetic initial support.
• Document issues accurately, refer them to the appropriate departments, and follow up to keep clients informed of progress.
• Manage group communication professionally, respond to enquiries, and share regular updates on resident activities in accordance with centre guidelines.
• Invite satisfied clients and family members to share voluntary reviews and testimonials, with appropriate consent.
• Observe day-to-day centre conditions and collect feedback on food quality, staffing availability and responsiveness, and environmental cleanliness.

About you

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint.
• Strong documentation and reporting skills, with close attention to detail.
• Comfortable handling basic calculations and maintaining accurate numerical records.
• Clear communication and interpersonal skills, with an empathetic approach to residents and families.
• Able to manage sales follow-ups, client enquiries, and administrative tasks effectively.
• Reliable, proactive, hardworking, and willing to take ownership of assigned responsibilities.
• Responsible and discreet when handling sensitive and confidential information.
• Speak in Mandarin and English / Malay.