Care Coordinator & Field Care Supervisor (Hybrid)

We pride ourselves on delivering outstanding, person-centred care that allows our clients to live independently and safely in their own homes. We understand that exceptional care starts with an exceptional team.

We are seeking a proactive, highly organised, and compassionate professional to step into our hybrid Care Coordinator & Field Care Supervisor position. This is a dynamic, split role designed for someone who loves the logistical puzzle of office-based coordination but still wants to remain connected to frontline care leadership in the community.

The Role: What You’ll DoYou will serve as the operational bridge between our office and our field-based care assistants. Your time will be split between scheduling efficiency and hands-on field quality assurance:

• Logistics & Rota Coordination: Build and optimize efficient, consistent staff rosters using our electronic digital care systems to ensure all client care calls are fully covered.
• Quality & Compliance (Field-Based): Conduct initial Individual Needs Assessments (INA), construct person-centred care plans, and perform regular risk assessment reviews.
• Staff Mentorship & Supervisions: Conduct introductory client visits, observed practice sessions, and unannounced spot checks to monitor, support, and mentor care staff.
• Relationship Management: Act as a dependable point of contact for clients, families, healthcare practitioners, and social services.
• Crisis & Continuity Response: Participate in the emergency out-of-hours on-call rotation and step in to cover frontline care packages in the field during unexpected shortages.

What We Are Looking For

• Experience: Minimum of 1–2 years working in domiciliary home care, with prior experience in senior care, scheduling, or supervisory duties highly preferred.
• Licence: A valid UK driving licence and access to your own reliable vehicle is essential.
• Qualifications: NVQ/QCF Level 3 in Health and Social Care .
• Key Traits: Exceptional multitasking, strong computer literacy, excellent phone manners, and the ability to stay calm under operational pressure.

What We Offer You

• Competitive Salary: £26,000 – £30,000 per year.
• Transport Support: Paid mileage for community visits
• Professional Growth: Funded support to progress and achieve advanced National Qualifications (such as NVQ Level 5).
• Benefits Package: Company pension enrolment, smartphone, performance-related bonuses, and free uniform/PPE.

Apply Today: If you are a senior carer looking to step into management or an experienced coordinator who misses field connection, submit your CV and cover letter via Indeed today!

Pay: From £26,000.00 per year

Work Location: In person