Care Coordinator

Care Coordinator

Position Identification

Job Title: Care Coordinator

Department: Nursing

Reports To: Care Coordination Manager and Chief Medical Officer

Supervisory Responsibilities: None, unless assigned by the Care Coordination Manager

Level of Access: Level II

Job Summary

At North Florida Pediatrics, our patients and their parents are our number one priority. Care Coordinators will provide and facilitate clear and timely communication to patients with medication questions and physician authorized prescription refills, referral processing, and updating patients with lab and test results at the request of the clinician. Care coordinators will also operate as back up to the floor nursing staff assisting in covering lunches, breaks, and call offs at the instruction of the Care Coordination Manager or Chief Medical Officer. Other responsibilities include escorting the patient and parent to the assigned room, taking accurate vitals, uploading medical history and vitals into the EHR, provide vaccines to the pediatric patients according to the standard put in place by the Chief Medical Officer and the American Academy of Pediatrics, running basic tests/swabs if needed, and provide excellent bedside manner. Leads will also be given special tasks assigned by their manager.

Essential Job Functions

• Assist Physicians in quick and effective communication with the patients.
• Completes assignments, tasks and reports assigned to them in a timely manner.
• Answers patient questions about care plan and medications.
• Put in medication refills with patients preferred pharmacy at the request of the physician.
• Assist NFP with medical special reports assigned by the manager.
• Assists the nurse staff on lunch and break coverage as well as call offs and vacations.
• Collects medical history updating the patient chart as needed.
• Prepare and conduct vaccination schedules based on the recommendation of the American Academy of Pediatrics.
• Coordinate with other nursing and front desk staff to ensure patient flow with scheduled and walk in appointments.
• Conducts in office testing as requested by the physician. (Strep, COVID, Flu, RSV, urinalysis, hemoglobin, vision, hearing, occasional bloodwork and PKUs)
• Assessing a child's needs and providing initial care.
• Identifying changes in children's symptoms and intervening in emergency situations.
• Keeping track of clinical supplies and reporting supplies that need reordered.
• Works collaboratively with other employees to promote the best care of the patient and efficient workflow
• Dealing with the anxieties and demands of parents and helping families to deal with their child's illness or injury.
• Provides excellent customer service to all patients, family members/care givers, and other employees
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Working knowledge of Office 365 (Word, Excel, Outlook, Teams).
• Working knowledge of commonly prescribed medications.
• Working knowledge of nursing duties expected in an outpatient clinic environment.
• Knowledge of current HIPAA regulations regarding PHI.
• Working knowledge of medical terminology in a pediatric setting.
• Experience in preforming in office testing as requested by the physician.
• Knowledge of pediatrics vaccination schedule.
• Ability to take a manual blood pressure
• Basic skill in daily office equipment uses (Phone Directories, Fax Machines, and Printers)
• Basic computer and computer software knowledge using Windows 10 or greater.
• Dependable and punctual with working hours and assigned tasks.
• Excellent customer service both in person and over the phone.
• Good communication skills both written and verbal.
• Ability to work in a fast passed, ever changing clinic environment.
• Effective task prioritization and multitasking skills.

Education and Experience

• Required: High School Diploma or GED
• Required: Certified Medical Assistant Certificate from an accredited course or program.
• Required: Active BLS/ACLS
• Required: 3 years of outpatient nursing experience
• Required: 3 years of vaccination administration
• Required: 2 years of phone triage and EHR use.
• Preferred: 2 years of calling in prescriptions to the pharmacy at the request of the physician.
• Preferred: College classwork in nursing or other related fields.

Physical Requirements

• Travel: Must have reliable transportation to work and be able to travel if needed within the region to other offices.
• Seeing: Must be able to see well enough to read emails, documents, reports, etc.
• Hearing: Must be able to hear well enough to communicate with other staff, clients, vendors, etc. Must be able to hear well enough to assess blood pressure manually using a stethoscope
• Standing/Walking: Must be able to move about the office for prolonged periods of time, including up and down stairs
• Climbing/stooping/kneeling: Must be able to stoop or kneel to pick up items, assist parents and children in performing necessary tasks (removing shoes, stepping onto the scale, assuming the correct position for height assessment, etc).
• Lifting/pulling/pushing: Must be able to lift up to 50 pounds
• Touching/grasping/feeling: Must be able to type and perform technical tasks

Working Conditions: Normal working conditions absent extreme factors

Note: The statements herein are intended to describe the general natures and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.