Care Coordinator

Overview and purpose of the position*

You will assist the HOD, Clinician Lead(s) and Programme Manager in providing operational, administrative and project management support to the assigned Orthopaedic Surgery Clinical Programmes.

1) Orthopaedic Surgery Clinical Programmes

• To support the implementation, development, and management of the assigned clinical programmes.
• To establish workflow and guidelines, and hospital policy document as necessary.

2) Care Coordination

• To coordinate care across the various care settings as a programme care coordinator, and act as patient advocate between patients, caregivers, and hospital (including Telephonic Follow-up Discharged Care).

3) Project Management

• To support the development and management of new initiatives or programme improvement projects that enhance clinical outcomes and patient experience.

4) Appropriate documentation

• To ensure all information are documented in hospital systems after each patient’s encounter for future audits.
• To organise regular multidisciplinary team meeting on case discussion and ensure appropriate documentation.
• To provide programme secretariat support and manage all programme documentation and meeting materials in hospital systems.

5) Report and data management

• To support data management, data validation (including data analysis), and timely report submissions as assigned.

6) Programme Education & Publicity

• To assist and support the programme education and publicity events/ activities, in close collaboration with internal and external stakeholders.

7) Good Communication

• To demonstrate good communication skills in patient care delivery.
• To maintain good communication with work effectively with key internal and external stakeholders.

8) Other duties

• To undertake any other duties as assigned.