Care Coordinator

Role & responsibilities

Facilitate care by coordinating with the customers for visits and future

healthcare needs and ensure that proper care is provided to each customer

as required.

• Handle calls from customers. Resolve the reason for the call or route it to the

respective department as required in a timely manner.

• Provide an effective communication link between customers and medical

staff, including relaying messages from providers, gathering information

from patients for providers, etc.

• Support in the medication refill process. Ensure that information goes when

and where it is needed.

• Coordination with clinical and non-clinical support services (Laboratory, OT,

Admission, Billing, House Keeping, Pharmacy) to facilitate Care.

• Ensure that all customers are tracked, and data entered into the systems for

follow-up and reporting.

• Coordinate with the medical staff to ensure that case management services

are provided to customers with complex medical and/or psychosocial

problems.

• Work with the medical staff to develop, implement and carry out

improvement programs.

• Act proactively in the quality improvement program.
• Perform other duties as assigned by relevant authorities.

Preferred candidate profile

Proficiency in verbal communication English and Kannada/Hindi. Any local

Language proficiency is an added advantage.

• Qualification – Graduate/Postgraduate.
• Experience – 0 to 2 Years.