Care Coordinator

Hours: 37hpw

Salary: £28,043 FTE

Contract Terms: 1 year fixed term

Closing date: Monday, 26 October 2026

Interview date: Tuesday, 03 November 2026

1 x 37 hours – Ipswich West

1 x 37 hours – Bury St. Edmunds

1x 37 hours – Ipswich East & South Rural

1 x 37 hours – Central Suffolk, Mildenhall, Brandon, Newmarket

Please state which would be your preferred area in your application.

Are you passionate about helping people get the right support at the right time?

We’re looking for a proactive, organised and compassionate Care Coordinator to join the Care Management Service in Suffolk. This is a rewarding opportunity to coordinate support for individuals and families, working closely with multidisciplinary services to reduce duplication, improve communication and help people access timely, person-centred care.

What you’ll be doing as a Care Coordinator

• Coordinating referrals into the Care Management Service and helping ensure people receive the right support from the right service at the right time.
• Working with health, social care, voluntary and community partners to ensure joined-up, efficient and person-centred care planning.
• Maintaining accurate records, signposting to appropriate resources, supporting multidisciplinary meetings and liaising with patients, families and carers by phone, in clinics or during home visits as required.

Who we’re looking for:

• Someone with excellent communication and relationship-building skills, able to work positively with patients, carers, professionals and community partners.
• A well-organised and resilient team member who can prioritise a varied workload, work under pressure and remain calm when dealing with complex or sensitive situations.
• Someone confident using digital systems and Microsoft packages, with an awareness of clinical or care systems such as SystmOne being desirable.
• A person who shares our commitment to confidentiality, safeguarding, inclusion and improving outcomes for people receiving care and support.

This post attracts an Enhanced DBS check as part of the onboarding process.

Why Work with us?

Suffolk Family Carers is a values‑driven charity supporting unpaid carers of all ages across Suffolk. Everything we do is guided by our values: Family Carer Focus, Accountability, Integrity and Respect.

• We have achieved Platinum Accreditation at the Best Employer Eastern Region Awards 2023
• Disability Confident Employer
• Committed to Safer Recruitment Principles and will require references and DBS checks (role dependant)

We offer:

• flexible working and hybrid working opportunities where applicable
• enhanced annual leave and maternity entitlement
• competitive salary and 7% pension contribution
• an open, inclusive and values driven culture

Suffolk Family Carers is located on a rural business park, easily accessible from the A14 and 4 miles from Ipswich.

Our Commitment to Inclusion

We’re committed to building a team with a wide range of backgrounds, experiences, and perspectives. If you need adjustments at any stage of the recruitment process, including applying in a different format, just let us know — we’re happy to help. The choice of method of application will play no bearing in whether you are shortlisted for the role.

Interested?

For further information regarding the post, please contact the Project Manager Debbie Reeve ([email protected])

Please note that this role may involve visiting people in their own homes or clinic environments across Suffolk, as required by the service.

To apply, please read the job description and person specification before submitting your application form. Your personal statement must clearly evidence how you meet the essential criteria set out within the person specification section of the job description. We will close the post early if we receive a high volume of applications and will interview throughout the application window if required.

Pay: From £28,043.00 per year

Benefits:

• Bereavement leave
• Casual dress
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Application question(s):

• We are not a Care Agency, please review the job description on our website

Work Location: Hybrid remote in Ipswich