Care Coordinator

Avant-Garde Services Ltd is looking for a dedicated, organised and compassionate Care Coordinator to join our team and play an important role in the delivery of safe, effective and person-centred care.

The Care Coordinator will support the effective coordination of our domiciliary and supported living services, helping to ensure that people receive consistent, personalised and high-quality care that promotes their dignity, independence, choice and wellbeing.

Working closely with care staff, service users, families, healthcare professionals and other professionals, you will help coordinate care packages, monitor service delivery, support staff and respond promptly to changing needs.

This is an excellent opportunity for an experienced care professional who is looking to develop their leadership and care management skills within a supportive and growing organisation.

Key Responsibilities

Care Coordination

Coordinate the day-to-day delivery of care and support services.

Help ensure care packages are appropriately staffed and delivered in accordance with agreed care plans.

Develop, review and update person-centred care plans, risk assessments and support documentation.

Ensure changes in service users' needs are identified, recorded and communicated appropriately.

Coordinate rotas and staff schedules to promote continuity of care and reliable service delivery.

Liaise with service users, families, care staff and external professionals to ensure effective communication and coordination.

Support the commencement and smooth implementation of new care packages.

Person-Centred Care

Promote dignity, independence, privacy, choice and control in all aspects of care delivery.

Ensure support reflects each individual's needs, preferences, routines, culture and personal goals.

Monitor the wellbeing of people receiving our services and respond appropriately to concerns or changes in their condition.

Build positive and professional relationships with service users and their families.

Ensure feedback from service users and families is listened to and acted upon.

Staff Support & Supervision

Provide day-to-day support and guidance to care staff.

Assist with staff supervision, spot checks and competency assessments.

Support new employees through induction and ensure they understand their responsibilities.

Monitor staff performance and adherence to care plans, policies and procedures.

Identify training and development needs and report these to the management team.

Promote a positive culture of teamwork, professionalism, accountability and compassionate care.

Safeguarding, Health & Safety and Quality

Maintain a strong focus on safeguarding adults and report concerns through the appropriate procedures.

Ensure care staff follow health and safety, infection prevention and control, medication and other relevant procedures.

Assist with monitoring accidents, incidents, complaints and safeguarding concerns.

Participate in quality audits, care reviews and service monitoring.

Ensure records are accurate, current and maintained securely.

Support the management team in maintaining compliance with CQC requirements and relevant legislation.

Contribute to continuous improvement across the service.

Communication & Partnership Working

Maintain effective communication with GPs, social workers, district nurses, community teams and other healthcare and social care professionals.

Participate in care reviews and multidisciplinary meetings where required.

Communicate important changes and updates to staff promptly.

Act as an effective link between service users, families, frontline care workers and management.

Maintain confidentiality and handle sensitive information professionally.

Administration & IT

Maintain accurate electronic and written records relating to care delivery.

Record and follow up incidents, concerns, complaints and changes in service users' circumstances.

Use care management and other IT systems confidently for documentation, communication and monitoring.

Assist with reporting, audits and other administrative requirements.

Ensure documentation is completed accurately and within required timescales.

Essential Skills & Experience

We are looking for someone who can demonstrate:

Previous experience working in a senior or supervisory role within domiciliary care, supported living or another adult social care setting.

A good understanding of person-centred care and support.

Knowledge of safeguarding adults, health and safety and risk management.

Experience contributing to or developing care plans and risk assessments.

Strong communication and interpersonal skills.

The ability to communicate sensitively and professionally with service users, families and professionals.

Excellent organisational skills and the ability to manage multiple priorities.

The ability to work independently while also contributing effectively to a wider team.

Good IT and electronic record-keeping skills.

A professional, reliable and solution-focused approach.

A genuine commitment to improving people's lives through high-quality care.

Desirable Experience

Relevant Health & Social Care qualification, such as NVQ/QCF Level 3 or above.

Experience coordinating domiciliary care packages.

Experience working with people with dementia, learning disabilities, mental health needs or physical disabilities.

Experience with electronic care planning and care management systems.

Experience working with local authorities, social workers and healthcare professionals.

Previous experience undertaking staff supervision, spot checks or care audits.

A full UK driving licence and access to a vehicle may be advantageous depending on service requirements.

What We Offer

At Avant-Garde Services Ltd, we believe that our employees are central to delivering excellent care.

We offer:

A rewarding role where you can make a genuine difference to people's lives.

A supportive and collaborative working environment.

Ongoing training and professional development.

Opportunities to develop your leadership and care management skills.

The opportunity to contribute to service improvement and the development of our care services.

A culture that values compassion, professionalism, dignity and excellence.

Who We Are Looking For

The successful candidate will be someone who is compassionate, organised, dependable and proactive, with the confidence to coordinate care effectively while maintaining a strong focus on the individual receiving support.

You should be comfortable working in a busy environment, managing competing priorities and taking appropriate action when concerns arise.

Most importantly, you will share our commitment to ensuring that every person we support is treated with dignity, respect, kindness and compassion.

Safeguarding & Pre-Employment Checks

Avant-Garde Services Ltd is committed to safeguarding the people we support. The successful candidate will be required to complete appropriate pre-employment checks, which may include an enhanced DBS check, employment references and verification of qualifications and employment history.

Pay: £25,000.00 per year

Work Location: In person