Care Coordinator

Are you searching for a fulfilling place to develop your career make an impact? Join Integrity House, New Jersey’s longest-standing provider of compassionate care for individuals and families experiencing addiction and mental health conditions. We’ve been a trusted source in our field since our founding in 1968, and our goal has remained constant: to provide our clients with comprehensive, whole-person care options under one unified system of care. Integrity House operates 16 licensed treatment programs across New Jersey as well as community outreach and prevention programs, and serves over 3,000 individuals every year.

Integrity House is seeking a Care Coordinator to provide low-threshold services at the Integrity Wellness Center. Located in Newark, NJ, the Integrity Wellness Center provides a welcoming, stigma-free environment for people who use drugs, sex workers, and people living with HIV/AIDS and/or Hepatitis C to access health and wellness resources and support. The center offers risk reduction supplies and education, health services, peer support, care coordination, laundry and personal care services, and other resources at no cost.

Job Responsibilities:

• Engage participants in a respectful, non-judgmental manner and build rapport to support ongoing engagement.
• Conduct screenings and assessments to identify participant needs across key domains including housing, healthcare, benefits, employment, and social supports.
• Develop and implement individualized service plans based on participant-identified needs and priorities.
• Use Motivational Interviewing and risk reduction strategies to support participant readiness and goal-setting.
• Contribute to the development and maintenance of community partnerships.
• Coordinate referrals and linkages to internal programs and external providers, including medical and social services.
• Support participants in navigating systems related to health insurance (e.g., Medicaid/Medicare) and public benefits (e.g., SSI/SSDI, SNAP, TANF).
• Facilitate access to services by scheduling appointments, conducting warm handoffs, and addressing logistical and systemic barriers.
• Conduct proactive follow-up to confirm service connection and address barriers to care.
• Distribute prevention supplies and educational materials in accordance with center protocols.
• Collaborate with team members to support service delivery.
• Maintain accurate, timely, and complete documentation of participant interactions, referrals, and outcomes.
• Participate in outreach activities as needed.
• Support data collection, reporting, and initiatives related to continuous quality improvement.
• Participate in supervision, team meetings, and training activities.
• Adhere to program policies, procedures, and service delivery standards.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED.
• At least one (1) year of experience providing care coordination/case management services.
• Commitment to providing non-judgmental, person-centered care.
• Ability to build trust and engage individuals who may be ambivalent about health and/or social service systems.
• Experience working in community-based or low-threshold service settings.
• Experience working with individuals using substances, people living with HIV/AIDs, individuals living with Hepatitis C, sex workers, and individuals experiencing homelessness.
• Knowledge of trauma-informed care, Motivational Interviewing, and low-barrier engagement strategies.
• Ability to assess needs, prioritize tasks, and coordinate multiple services effectively.
• Ability to navigate systems related to healthcare, social services, and benefits.
• Sound judgment and ability to respond to complex or evolving participant needs.
• Ability to maintain accurate and timely documentation.
• Ability to work effectively as part of a team in a fast-paced, hands-on environment.
• Fluency in Spanish a plus.

Work Schedule: Monday - Friday from 9:00 am to 5:00 pm. This position works in a fast-paced, community-based service setting and involves frequent interaction with individuals who may be actively using substances, experiencing homelessness or housing instability, managing complex health and social needs, and/or experiencing crisis.

Why Work for Integrity?

We believe that work is more than a place you go every day. It is about being inspired and motivated to achieve extraordinary things. We believe that workplace diversity and the inclusion of a variety of views, perspectives, and backgrounds are integral parts of our company's success and provides you with the best co-workers you could ask for. Our employee benefits play an important role in making Integrity a great place to work.

Our Exceptional Full-Time Benefits Package Includes:

• Low Cost and Generous Medical and Prescription Coverage (ask us for our benefits summary, we are proud of it!)
• Employer Paid Dental
• Employer Paid Vision
• Employer Paid Life and AD&D
• Employer Paid Long Term Disability
• Employer Paid Health Reimbursement Account
• Generous Vacation, Sick, Personal and Holiday Time
• 403(b) Plan with a Dollar for Dollar Match up to 3% of Compensation
• Employee Assistance Plan
• Flexible Spending Account
• Commuter Benefit Plan
• Tuition Reimbursement – up to $4,000 annually
• Professional Development Assistance

Who We Are

Integrity House is New Jersey's longest standing provider of comprehensive substance use and mental health services. We’ve been a trusted source in our field since our founding in 1968, and our goal has remained constant: to help individuals and families experiencing addiction and mental health conditions measurably improve their health and overall quality of life. Integrity House operates a broad network of services that includes a full suite of treatment options for substance use disorder; mental health services; gambling addiction services; physical health services; education and employment readiness support; care coordination; creative arts therapy; supportive housing; recovery programs; and community outreach services. Integrity is accredited from by the Commission on Accreditation of Rehabilitation Facilities (CARF), an independent, nonprofit accreditor of health and human services, at its highest level, and was voted one of America's Best Addiction Treatment Centers. Annually, Integrity House serves over 7,000 New Jersey residents through its treatment and outreach programs.

Apply today! Be part of an amazing interdisciplinary team committed to rebuilding lives, families and communities.

Pay: $17.50 per hour

Expected hours: 35.0 per week

Benefits:

• 403(b)
• 403(b) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Prescription drug insurance
• Professional development assistance
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person