Care Coordinator

About The Role

We are looking for an experienced, organised and compassionate Care Coordinator to join our domiciliary care team in Coventry.

You will be responsible for supporting our care staff, carrying out quality and compliance checks, and ensuring our clients receive the right standard of care. The role involves a combination of office based coordination and field based work.

You will also be required to participate in our out of hours on call phone line rota, providing support when required.

Key Responsibilities

• Carry out spot checks on care calls and care staff.
• Complete care assessments, reassessments and regular reviews of clients' needs.
• Carry out staff competency checks and identify any additional training or support required.
• Monitor the quality and consistency of care being delivered.
• Complete care plans, risk assessments and other relevant documentation.
• Respond to changes in clients' needs and ensure care packages are amended appropriately.
• Liaise with clients, families, care staff, healthcare professionals and other relevant services.
• Provide guidance and support to care workers to ensure they understand and follow care plans and company procedures.
• Deal with staffing issues, including covering care calls when required.
• Maintain accurate records and ensure documentation is kept up to date.
• Support the Registered Manager and wider management team with the day-to-day running of the service.
• Work both in the office and out in the field, depending on the needs of the service.
• Participate in the out of hours on call phone line rota.
• Take appropriate action when safeguarding, quality or care concerns are identified.

About You

We are looking for someone who is:

• Experienced within domiciliary care or a similar care setting.
• Ideally experienced in a Care Coordinator, Senior Care Worker, Field Care Supervisor or similar role.
• Confident carrying out assessments, reviews, spot checks and competency assessments.
• Confident communicating with clients, families, care staff and professionals.
• Comfortable working independently and making decisions when required.
• Able to work both in an office environment and out in the community.
• Flexible and willing to provide care cover when necessary.
• Calm and professional when dealing with challenging or unexpected situations.
• Committed to maintaining high standards of care and compliance.
• A good team player with a positive and supportive attitude.
• IT literate and comfortable using care management systems and electronic records.
• Reliable, approachable and able to build strong working relationships.

Essential Requirements

• Previous experience working within the adult social care sector.
• Good understanding of person-centred care and safeguarding.
• Experience of supporting or supervising care staff.
• Strong written and verbal communication skills.
• Good organisational and time-management skills.
• Ability to complete accurate records and documentation.
• Flexibility to participate in an out-of-hours on-call rota.
• Full UK driving licence and access to a vehicle.

Pay: £30,000.00 per year

Benefits:

• Company pension

Work Location: In person