Care Coordinator

Make a meaningful impact every day by helping patients navigate their healthcare journey and connecting them with the resources they need to achieve better health outcomes. Serve as a vital advocate for patients by coordinating care across providers, community resources, and support services within a Patient Centered Medical Home model.

HIGHLIGHTS

• Community-Centric: Pairing small town values with industry-leading standards, South Peninsula Hospital values and invests in our staff and deeply cares about our patients.
• Benefits: South Peninsula Hospital provides a competitive salary and industry-leading benefits, including Health/Dental/Vision Insurance with up to a $2000 HRA and generous PTO. Loan forgiveness and tuition reimbursement programs are available.

RESPONSIBILITIES

• Coordinate care for high-risk and chronically ill patients to ensure timely access to medical services, specialty care, and community resources.
• Develop, implement, and monitor individualized care plans in collaboration with patients, families, providers, and interdisciplinary team members.
• Serve as the primary point of contact, advocate, and educational resource for patients and caregivers throughout the care continuum.
• Identify patients requiring care coordination services and maintain patient registries to support quality care initiatives.
• Collaborate with physicians, clinic staff, specialists, and community agencies to improve patient outcomes and enhance continuity of care.

KNOWLEDGE AND EXPERIENCE

• Minimum of two years of healthcare experience, preferably including work with supportive social service agencies and community resources.
• Knowledge of care coordination, case management principles, chronic disease management, and patient-centered care practices.
• Strong organizational, time management, and multitasking skills with the ability to manage competing priorities and meet deadlines.
• Excellent communication and interpersonal skills with the ability to build positive relationships with patients, families, providers, and community partners.
• Proficiency with electronic medical records (EMR), computer applications, and other healthcare-related software systems.
• Ability to maintain patient confidentiality and exercise sound judgment in handling sensitive information.
• Experience working collaboratively within an interdisciplinary healthcare team; supervisory or management experience is preferred.
• Physical Requirement: Ability to walk, stand, sit for extended periods, stoop, and occasionally lift up to 20 pounds.

ENVIRONMENT
The South Peninsula Hospital is a combined 22-bed Acute Care Critical Access Hospital and 28-bed Long Term Care facility located at the southern end of the Kenai Peninsula in South-Central Alaska. The Care Coordinator works within a collaborative healthcare environment. This role primarily performs work indoors and requires interaction with patients, families, providers, and community partners throughout the day. Work schedules may vary based on operational needs, patient volume, and care coordination demands.

Job Hazards: Exposure to communicable illnesses, emotionally challenging patient situations, and occasional workplace stress associated with managing complex patient needs and meeting care coordination deadlines.