Care Coordinator

Care Coordinator – Fife

Organisation: Hierarchy Support Services (HSS)
Hours: Full-time
Location: Fife, with occasional travel to West Lothian (Head Office location is Livingston)
Reports to: Service Manager

Job Purpose

The Care Coordinator is responsible for overseeing the day-to-day running of Hierarchy Support Services' services across Fife, ensuring that service users receive high-quality, safe and person-centred support.

Working with adults with learning disabilities and mental health needs, the postholder will oversee care planning, monitor service delivery and ensure that support is focused on individual needs, choices and desired outcomes.

Working alongside the wider management team, the Care Coordinator will contribute to the continuous improvement of services, helping service users achieve their goals, maintain their independence and live fulfilling lives.

This is a full-time position combining office-based coordination and administrative duties with direct service delivery.

Key Responsibilities1. Service Oversight and Care Planning

• Oversee the day-to-day running of services across Fife, ensuring support is delivered in line with care plans, risk assessments and agreed outcomes.
• Ensure care plans and associated documentation remain accurate, up to date and reflective of service users' individual needs and preferences.
• Monitor service delivery, identifying concerns, changes in needs or areas for improvement and taking appropriate action.
• Ensure service users are supported to achieve their personal goals, develop independence and access meaningful opportunities.
• Attend services to undertake reviews, monitor standards and ensure support is being delivered effectively.
• Contribute to effective staffing arrangements and continuity of support.

2. Monitoring, Recording and Reporting

• Review service updates, daily records and relevant documentation to ensure information is accurate, complete and submitted within required timescales.
• Follow up on missing information, concerns or inconsistencies and ensure these are addressed appropriately.
• Ensure incidents, accidents and changes in service users' wellbeing are reported and escalated in line with organisational procedures.
• Maintain accurate, confidential records and contribute to reports, reviews and quality assurance activities.
• Identify recurring concerns and opportunities for improvement, communicating these to the wider management team.

3. Communication and Partnership Working

• Build positive working relationships with service users, families, representatives, social workers and other relevant professionals.
• Maintain clear and timely communication regarding service delivery, care planning and changes in individual needs.
• Participate in meetings and reviews to support positive outcomes and ensure a coordinated approach to care.
• Handle information sensitively, maintaining confidentiality and respecting service users' rights and privacy.

4. Leadership and Team Support

• Lead by example, promoting professionalism, accountability and high standards of person-centred support.
• Provide guidance and practical support to colleagues, encouraging good practice and consistency across services.
• Work collaboratively with the management team, contributing to service development and continuous improvement.
• Promote a culture of togetherness, mutual respect and support, ensuring colleagues work towards shared goals.
• Recognise concerns, training needs and areas for development, escalating matters where appropriate.

5. Direct Support and Operational Duties

• Deliver direct support hours as part of the full-time role, maintaining a hands-on understanding of service users' needs.
• Support adults with learning disabilities and mental health needs in a way that promotes choice, dignity, independence and positive outcomes.
• Travel throughout Fife to undertake service visits, reviews and other operational duties, including covering support shifts when required.
• Participate in the organisation's on-call rota, which currently operates on a one-in-five to one-in-seven-week basis.
• Attend Head Office in Livingston, West Lothian, when required.
• Undertake other reasonable duties as requested by the line manager to support the effective running of services.

Core Values and Expectations

Hierarchy Support Services is committed to enhancing lives through high-quality, person-centred support.

Our core values are:

• Choice
• Confidentiality
• Dignity and Respect
• Privacy
• Independence
• Equal Opportunities

The successful applicant will be expected to uphold and demonstrate these values in all aspects of their work. They will play an important role in creating a positive culture where service users feel valued and supported, and colleagues work together with respect, commitment and a shared purpose.

Person Specification

Essential requirements

• SVQ Level 3 in Health and Social Care.
• Experience working within health and social care, ideally supporting adults with learning disabilities and/or mental health needs.
• A sound understanding of person-centred support and the importance of promoting choice, dignity, respect and independence.
• Strong organisational, communication and record-keeping skills.
• The ability to monitor service delivery, identify concerns and manage competing priorities.
• Confidence working independently and collaboratively as part of a management team.
• A positive, supportive approach, with the ability to lead by example and encourage good practice.
• Flexibility to undertake both office-based duties and direct support hours.
• Willingness to participate in the on-call rota and travel throughout Fife, with occasional travel to Livingston, West Lothian.

Desirable requirements

• Previous experience in a care coordination, senior support or supervisory role.
• Experience in care planning, risk assessments, service monitoring and quality assurance.
• Knowledge of the Health and Social Care Standards and Care Inspectorate expectations.
• A full driving licence and access to a suitable vehicle.

Driving: Applicants who drive are preferred due to the need to travel between services for reviews, visits and direct support shifts.

Working Arrangements

This is a full-time role combining office-based responsibilities with direct service delivery. Flexibility in working hours will be discussed with the line manager to meet operational and service user needs.

The successful applicant must be comfortable travelling throughout Fife and occasionally attending Head Office in Livingston, West Lothian. Participation in the on-call rota is a requirement of the position.

Our Commitment

At Hierarchy Support Services, we believe good support is about more than meeting day-to-day needs. It is about building relationships, creating opportunities and helping people achieve the outcomes that matter to them.

We are looking for someone who shares this approach, takes pride in their work and wants to make a genuine difference. The successful applicant will be an important part of our team, helping us deliver consistent, compassionate and person-centred support that truly enhances lives.

Job Type: Full-time

Pay: £14.60 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount

Ability to commute/relocate:

• Fife: reliably commute or plan to relocate before starting work (required)

Work Location: In person