Care Coordinator

Join Our Team – Care Coordinator (NDIS & Aged Care)

Are you an organised, compassionate professional who enjoys building relationships and making a real difference?

El Pinoy Care Services is looking for a full-time Care Coordinator to join our Head Office team in Campbelltown, supporting both NDIS and Aged Care clients.

We are a family-run organisation that values empathy, respect, and cultural understanding. Join our supportive team and play an important role in ensuring our clients receive exceptional, person-centred care while building a rewarding career with clear progression into a Care Manager position.

A Day in the Life:

As a Care Coordinator, you will:

• Manage a portfolio of NDIS and Aged Care clients.
• Coordinate services to ensure clients receive high-quality, person-centred support.
• Build strong relationships with clients, families, support workers and external stakeholders.
• Conduct regular client welfare checks and maintain ongoing communication.
• Assist with client onboarding, service reviews and care planning.
• Work closely with the rostering team to ensure services are delivered effectively.
• Maintain accurate client records, case notes and compliance documentation.
• Escalate complex matters to the Care Manager / Team Leader where required.
• Contribute to continuous improvements in client service delivery.

Selection Criteria

Qualifications & Experience

• Previous experience in Care Coordination, Care Management, Case Management or a similar role within the NDIS, Aged Care or Community Services sector is highly regarded.
• Certificate III or IV in Individual Support, Community Services, Disability, Ageing or a related qualification is desirable.
• Current NDIS Worker Screening Check (or willingness to obtain).
• Current National Police Check.
• Current driver's licence and access to a reliable vehicle.
• Proficient computer skills, including Microsoft Office and client management systems.

Skills & Attributes

• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Professional, empathetic and client-focused approach.
• Strong problem-solving and relationship-building skills.
• Ability to work independently while contributing positively to a team environment.
• Native-level English communication skills are essential.
• Filipino language skills are highly regarded due to the cultural diversity of our clients and workforce.

Career Development

This position has been created as a genuine pathway into Care Management.

You will receive ongoing mentoring and support from our experienced leadership team while developing the skills and knowledge required to progress into a Care Manager role as the organisation continues to grow.

Commitment to Organisational Values

• Alignment with El Pinoy Care Services' mission to deliver quality, compassionate care.
• Commitment to person-centred service delivery.
• Professionalism, integrity and accountability.
• Dedication to continuous learning and professional development.

How to Apply

• Download the application form and submit it via our online portal below.
• An updated CV and completed application form must be submitted together.
• Only shortlisted applicants will be contacted.

Pay: $36.00 – $45.00 per hour

Work Location: In person