Care Coordinator

About Gastro Health: Gastro Health is an extensive and diverse group of professionals dedicated to digestive and liver health. Now with more than 120 locations in seven states, our team of physicians, advanced practice providers, nutritionists, technicians, and support team are on a mission to provide outstanding medical care and an exceptional healthcare experience.

Position Summary: As a Care Coordinator at Gastro Health, your role is crucial in facilitating coordinated patient care. You will manage appointments, coordinate referrals, and serve as a central point of contact. Working closely with healthcare providers and insurance companies, you will ensure timely access to necessary services. Your role contributes to efficient healthcare delivery and positive patient experiences.

Essential Functions include but are not limited to the following:

• Greets patients and visitors in courteous and empathetic manner. Appropriately responds to and/or refers incoming telephone calls and messages. Returns telephone calls/messages and completes scheduling conversations in a prompt and timely manner.
• Coordinates and schedules office appointments, endoscopy procedures and/or other examinations and procedures.
• Maintains and updates current patient information and provides appropriate information in appointment lines when scheduling and diagnosis codes.
• Explains registration guidelines to patients asking to complete with current information. Assists new and disabled patients with registration forms.
• Reviews demographic information with patient and updates information on patient account in computer system. Data is required to be entered completely and accurately on patient’s account.
• Processes chart, including but not limited to: prepare registration forms, scan photo (when applicable), insurance cards and photo identification into patient account, put patient papers in chart holder and transfer to medical records in order for scanning.
• Collects co-payments, patient's personal payments, prepayments for procedures and prepares receipt for patients.
• Processes clerical portions of chart including but not limited to: Obtain lab results including stat requests, request medical records from doctors and hospitals, an/or call in new prescriptions and refills and obtain authorization if necessary
• Ensures office and procedure schedule gaps are filled on a daily basis utilizing computerized waiting list. Maintains timely flow of patients.
• Answers multiple line telephone, transferring calls and taking/answering messages as appropriate. Answers priority lines immediately. Uses appropriate level of voice conducive to a quiet, private lobby.
• Follow scheduling policies, makes patient appointments from telephone calls, PCP referrals and other avenues.
• Fills in procedure and office schedule openings as directed by any manager, supervisor or Physician.
• Acts as liaison between procedure patients and medical staff/providers, responding to routine requests for information.
• Facilitates communications and refers clinical questions or safety concerns to appropriate clinical staff or management, as indicated.
• Liaison between patient/escort, patient/interpreter and medical/clinical staff. Responds to routine requests for information and keeps patient/escort updated on time delays.
• Check out patients at the end of their visit and provide next-step instructions; provide medical literature and clinical preparation instructions to patients.
• Complete tasks from Electronic Medical Records; review open orders every three days and works accordingly.
• Other duties as assigned

Job Specifications/Qualifications:

• Certified Medical Assistant (AAMA) preferred
• 2+ years’ experience as a medical assistant required

Required Skills and Abilities:

• Medical terminology knowledge

Why You'll Thrive at Gastro Health

We look for team members who embody our values of Compassion, Collaboration, Integrity, Accountability, Empowerment, Continuous Improvement, Positive Attitude, and Customer Focus. These values guide how we care for our patients, support one another, and deliver exceptional healthcare every day.

Physical Requirements and Working Conditions:

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
• Primarily performed in an office environment with moderate noise levels.
• Frequent sitting, standing, walking, bending, reaching, computer use, and communication.
• Occasional lifting up to 10 lbs., pushing/pulling, and climbing stairs.
• Frequent interaction with staff, managers, patients, families/caregivers, providers, vendors, and other business partners.
• May require occasional weekends, holidays, or varying shifts based on business needs.

Communication Requirements:

• Ability to effectively read, write, speak, and understand English to safely perform the essential functions of the position.