Care Coordinator

Position Summary

The Community Care Coordinator serves as a trusted point of contact for participants ensuring they receive timely, holistic, and culturally sensitive support. This role coordinates services, provides case management, and connects participants to internal and external resources that address medical, social, and emotional needs. The ideal candidate is empathetic, highly organized, and committed to advancing maternal and infant health equity. 

Key Responsibilities

• Participant Engagement & Support

• Serve as the primary point of contact for assigned participants, building trust and rapport through consistent communication.

• Conduct intake assessments to identify participant strengths, needs, and goals.

• Provide referrals to healthcare, housing, employment, and other community resources.

• Assist participants in navigating healthcare systems, public benefits, and social services.

• Case Management & Coordination

• Develop individualized care plans in partnership with participants.

• Track progress toward goals, ensuring barriers are addressed and support remains in place.

• Maintain accurate, timely documentation in organizational databases.

• Coordinate with internal staff, healthcare providers, and community partners to ensure seamless care.

• Program Delivery & Outreach

• Support facilitation of workshops, support groups, and educational programs.

• Conduct outreach in the community to raise awareness of PPRC’s services.

• Participate in health fairs, community events, and partnership activities.

• Represent PPRC in outreach efforts with stakeholders, businesses, and volunteers.

• Advocacy & Equity

• Advocate for participant needs across systems of care.

• Ensure culturally responsive, trauma-informed, and client-centered approaches are applied in all services.

• Uphold PPRC’s values of equity, dignity, and empowerment.

Qualifications

• Associate or bachelor’s degree in social work, public health, human services, or related field (or equivalent work experience).
• Minimum 2 years of experience in case management, care coordination, community health work, or related field.
• Strong understanding of maternal and child health, perinatal care, and social determinants of health.
• Knowledge of local community resources and support networks.
• Excellent communication, active listening, and interpersonal skills.
• Ability to work independently, manage multiple priorities, and maintain confidentiality.
• Proficiency in Microsoft Office Suite and case management software.
• Flexibility to work evenings and weekends as needed.

Preferred Skills

• Bilingual proficiency (Spanish or other languages).
• Certification as a Community Health Worker (CHW) or equivalent.
• Experience working with diverse, underserved, and at-risk populations.

Work Environment

Combination of office, community, and remote settings. Local travel is required for outreach, visits, and partner meetings. Flexibility is required to adapt to changing schedules and environments.

Compensation & Benefits

• Competitive hourly wage or salary commensurate with experience.
• Medical, dental, vision insurance and retirement.
• Paid time off, holidays, training and professional development opportunities.
• Flexible work schedule, including occasional evening or weekend hours.
• Mileage reimbursement for work-related travel.
• Opportunities to grow within a mission-driven, supportive team environment.