Care Coordinator

Location: Brooklyn, NY (In-Office)
Department: Operations
Reports To: Director of Operations

Join the WonderWay Team!

WonderWay is seeking a compassionate, highly organized, and proactive Care Coordinator to join our growing Operations team. In this role, you will serve as the primary non-clinical point of contact for our in-home ABA clients and their families, ensuring a seamless service experience from scheduling through ongoing care coordination.

If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for supporting families and healthcare providers, we'd love to hear from you.

What You'll Do

As a Care Coordinator, you will play a vital role in ensuring continuity of care by coordinating communication, managing schedules, and supporting families throughout their ABA journey.

Family Support & Communication

• Serve as the primary non-clinical contact for assigned families.
• Respond promptly to phone calls, emails, and text messages.
• Address questions regarding schedules, attendance, and general service-related inquiries.
• Build strong, trusting relationships with families while providing exceptional customer service.
• Escalate clinical concerns to the supervising BCBA or Clinical Director.

Care Coordination

• Coordinate communication between families, BCBAs, RBTs, Scheduling, Billing, and Operations.
• Monitor active client cases to help ensure uninterrupted services.
• Assist with therapist changes, schedule adjustments, and service transitions.
• Maintain accurate client records within CentralReach and other company systems.
• Follow up on outstanding documentation when needed.

Scheduling Support

• Coordinate in-home therapy schedules for assigned clients.
• Schedule new cases following onboarding completion.
• Manage schedule changes, cancellations, make-up sessions, and ongoing scheduling requests.
• Communicate schedule updates promptly to all affected parties.
• Collaborate with Clinical Leadership to ensure supervision requirements are met.
• Monitor staffing needs and escalate scheduling concerns when necessary.

Client Experience

• Deliver outstanding customer service throughout the client's journey.
• Resolve operational concerns efficiently before they impact services.
• Maintain detailed documentation of client communications.
• Identify trends that may impact client satisfaction and recommend improvements.

What We're Looking For

Required Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• Minimum of 2 years of experience in healthcare, ABA, client services, or care coordination.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office.
• Experience using CentralReach or similar healthcare software.

Preferred Qualifications

• Previous ABA industry experience.
• CentralReach experience.
• Bilingual in English and Spanish.

Why Join WonderWay?

• Be part of a collaborative and supportive team.
• Make a meaningful difference in the lives of children and families.
• Work in a growing organization committed to excellence in ABA services.
• Opportunities for professional development and career growth.
• Positive, team-oriented work environment.

Success in This Role

The ideal Care Coordinator will:

• Build strong relationships with families and providers.
• Ensure timely and professional communication.
• Coordinate services efficiently across departments.
• Help minimize service disruptions.
• Maintain accurate client information.
• Contribute to an exceptional family experience.

If you're passionate about delivering outstanding service, enjoy coordinating moving pieces, and want to make a positive impact in the ABA field, we'd love to hear from you. Apply today and become part of the WonderWay team!