Care Coordinator

Company Overview

Right at Home Hemel Hempstead are a premium quality homecare provider, supporting older people and vulnerable adults in their own homes, with the goal to keep them safe and happy at home.

If you are a reliable, organised Care Coordinator with a keen eye for detail, we would love to hear from you. You will have a wealth of experience of delivering in-home care and demonstrate excellent organisational and IT skills. This role will require a great deal of flexibility and you will need to have strong communication skills and be tactful and adaptable in all situations.

What you will receive:

• Competitive salary: £26,000 to £27,000
• 20 Days holiday + Bank Holidays
• Pension scheme
• Store Discounts
• Referral bonus scheme
• Employee Assistance Programme (EAP)
• Award-winning training
• Clear career progression pathway
• Be part of a "Good" rated service by the Care Quality Commission

What you will be doing:

• Participate in the out of hours On Call rota to support the caregivers working in the community.
• Cover any adhoc care visits in cases of absence and sickness
• To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner.
• To answer the telephone promptly and professionally, dealing with any enquiries or queries
• Ensure enquiries are recorded promptly and accurately
• Ensure any changes to Client or Care Assistant needs and availability is communicated to all relevant parties quickly and effectively.
• Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately.
• Work closely with the Recruitment Manager to highlight recruitment needs.
• To record all new Care Assistants and Clients on the system as soon as they are received.
• To identify and match the most suitable Care Assistants for each package.
• Accurately monitor and record Care Assistant holiday, sickness and absences.

What you will need:

• Previous experience of working in homecare
• Must have driving licence, own car and class 1 business insurance
• Right to work full-time in the UK
• Use of a scheduling / HR / recording system – desirable
• Proficient in Microsoft Outlook/ Teams
• Experience in customer facing roles

If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you.

Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.

Pay: £26,000.00-£27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid training
• Referral programme
• Sick pay
• Store discount

Work Location: In person