Care Coordinator

Service: Domiciliary care to service users in the Cumberland area

Office-to-field hours ratio: 80:20 (70% Office-based: 30% Field-Based)

Responsible for: Health Care Assistant Team

Responsible to: Registered Manager

Driving Licence: Essential

Job Purpose

Working closely with the Registered Manager, the Care Coordinator will play a key role in ensuring our team can continue to deliver a high standard of care in accordance with the company’s values.

This is a hands-on position. The successful candidate must be comfortable moving between services, supporting staff teams and providing direct support to individuals when required.

Key Responsibilities

1. Assist the Registered Manager and Team lead with the effective day-to-day running of care in Cumberland.

2. Maintain a regular presence across the service and develop positive working relationships with the people we support and staff members.

3. Identify operational improvements and work with management team and staff to resolve them promptly.

4. Collaborate effectively with other senior team members in our other areas (Barnsley and Doncaster remotely)

5. Assist with ensuring adequate staffing levels are maintained across the service. Respond appropriately to unexpected staffing issues, incidents and changes in people’s support needs.

Support Plans and Person-Centred Support

6. Ensure support plans accurately reflect each person’s current needs, preferences, communication needs, abilities, risks, goals and desired outcomes.

7. Contribute to reviews involving individuals, families, advocates, social workers and other professionals where appropriate.

Hands-On Support

8. Provide direct, hands-on support to individuals across the service area when required. This can include personal care, social visits or meeting with interdisciplinary teams to improve service user care.

9. Work alongside staff to model good practice in care, setting an example for our Elite expectations.

Staff Support and Leadership

10. Provide guidance, support and day-to-day direction to Health Care Assistants and Senior Health Care Assistants

11. Identify areas where staff require additional training, guidance or support.

12. Assist management with supervision, observations and staff development where required.

Quality and Compliance

13. Carry out regular checks and audits as delegated by management.

14. Ensure records are accurate, professional, current and completed to the required standard.

15. Report safeguarding concerns, incidents, accidents and significant changes promptly and appropriately.

16. Assist with investigations and follow-up actions where required.

Health, Medication and Risk Management

17. Support good medication practice in accordance with company policies and individual requirements.

18. Escalate medication errors or concerns promptly.

19. Work with external health and social care professionals when required.

Key requirements:

· A Level 5 qualification in Health and Social Care or equivalent.

· Hold a full driving licence and be able to travel between service user locations

· Have previous experience working within supported living, social care or a similar care environment.

· Have experience supporting people with learning disabilities, autism and/or other additional support needs.

· Be willing and able to provide hands-on care and support when required.

· Good written communication skills and the ability to maintain accurate professional records.

· Have strong organisational and time-management skills.

· Be confident communicating with individuals, families, staff, managers and external professionals.

· Be able to work independently while also being an effective member of the management and wider support team.

· Be able to respond appropriately to changing priorities and unexpected situations.

Desirable Requirements:

· Previous experience as a Care Coordinator, Senior Support Worker, Team Leader or Deputy Manager.

· Knowledge of CQC expectations and the principles of safe, effective, caring, responsive and well-led services.

· Experience of staff supervision and competency assessment.

· Experience completing audits, risk assessments and service quality checks.

· Experience working with multidisciplinary teams, social workers, families and other professionals.

We are looking for someone who is:

Person-centred – focused on keeping the people we support at the centre of decisions.

Committed to Quality of Care - Strive for excellence; be open to constructive feedback and improvement; embrace learning opportunities.

Approachable – able to build positive relationships while maintaining professional boundaries.

Organised – capable of balancing responsibilities across four different houses.

Proactive – identifies issues and acts before they become bigger problems.

Calm under pressure – able to respond professionally to challenging or unexpected situations.

Hands-on – willing to work alongside the team rather than simply directing from a distance.

Accountable – takes responsibility for their work and understands when concerns need to be escalated.

The post holder will work within the boundaries of their role and delegated authority. Significant safeguarding, staffing, health, behavioural, medication or operational concerns must be escalated promptly to the appropriate manager.

Performance Standards & Measurements:

To be discussed and agreed upon with the Operations manager and Managing Director.

NB: This job description is not intended to be exhaustive and is subject to continuous change in consultation with the postholder. Additionally, this document does not constitute a contract of employment.

Pay: From £15,080.00 per year

Benefits:

• On-site parking
• Paid training

Work Location: In person