Care Coordinator

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EMPLOYER OF THE YEAR WINNER 2022, 2023 & 2024

UK NO.1 THREE TIME WINNER

We are a compassionate and professional domiciliary care company dedicated to providing high-quality care and support to individuals in their own homes. Our team is committed to enhancing the lives of our clients while maintaining a strong foundation of operational excellence. We are looking for a Care Coordinator to join our team and play a vital role in ensuring the smooth running of our office.

About The Role

Location: Belfast
Salary: Up to £29,434 per annum, excluding monthly and annual bonuses, as well as private health insurance
Hours: full time flexible working required around shift patterns mon-fri, 9am – 5.30pm to include one evening a week 1pm-9pm and 1 early morning 7am-3pm (occasional weekends Sat or Sun 0700-1500 or 1200-2000, one in two)

Post will initially be based in Bangor head office for training.

Principal responsibilities

• Answering all incoming telephone enquiries.
• Processing new service user referrals.
• Preparing appropriate documentation for Field Care Supervisors.
• Permanent allocation of Care & Support Workers to all service user visits and ensuring all visits are covered.
• Maintaining computer systems up to date at all times.
• Ensuring all customer and Care & Support Worker documentation and electronic records are kept up to date at all times.
• To work closely with the Field Care Supervisors.
• To ensure compliance with all office systems and procedures.
• Production of reports and management information as required.

Additional Information:

Essential: Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills.

Desirable: Experience within the care industry, experience in developing rotas. Knowledge of the North Down area.

Closing Date: 5th November 2026

Required Criteria

• Good communication skills, good knowledge of use of Microsoft Office packages, ability to work under pressure, excellent organisation skills.

Desired Criteria

• Experience within the care industry, experience in developing rotas. Knowledge of the North Down area.

About The Company

Our mission is simple:

• To provide excellent home care to everyone, regardless of age, race, religion, gender or social standing. We aim to improve the quality of life of every single customer we care for.
• Our care keeps you safe, happy, fulfilled and flourishing in your own home, topped off with a delivery of smiles and laughter at every visit too.
• Caring for and supporting others runs through the very heart of Caremark.

Who is Caremark?

• Caremark is a home care company with excellent standards, excellent people and excellent success stories. We provide care in the home for people from all walks of life, enabling them to stay in their own home and community.
• We are the mark of excellent care.
• We have over 7,000 customers throughout the UK. To those 7,000 customers, we provide over 110,000 hours of home care each week.

Caremark’s history – providing home care since 2005

• Whilst Caremark itself was founded in 2005, our founder, the late Kevin Lewis has been in care since 1987. His experience, passion and unrivalled determination to provide high quality care for all, was the building blocks of Caremark 17 years ago.
• Today, we are led by David Glover and Lisa Fyfe who are equally as passionate about Caremark and the home-care industry.
• Caremark currently care for thousands upon thousands and under their leadership, thousands and thousands more will benefit from home care, the Caremark way.

Company Culture

Caremark has been at the forefront of the home care industry, evolving from a singular care home to becoming a leader in providing comprehensive care services across Ireland and the UK.

Our journey, initiated by Kevin Lewis, has been marked by innovation, quality, and a deep commitment to caring for individuals in need, regardless of their age, disability, or circumstance.

Here's why Caremark stands as a beacon of excellence and a great place to work:

Pioneering Spirit: From introducing the very first Operations Manual to ensure quality care, to expanding services across a network of offices, Caremark has always been at the cutting edge of the home care industry.

Diverse Care Services: Our services have grown to encompass a wide range of needs, delivering care and support in the home environment and specialized residential settings, showcasing our adaptability and commitment to those we serve.

Focus on Quality: We've built an enviable reputation by maintaining high standards of care, drawing upon decades of experience to meet the evolving needs of our service users with compassion and professionalism.

Growth and Development: As part of our team, you'll join a supportive network of professionals dedicated to making a difference in the lives of individuals and communities.

We provide opportunities for personal and professional growth, ensuring that our team is equipped to meet the challenges of the care industry with confidence and skill.

Company Benefits

Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Pet friendly offices, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Culture of recognition, Progression opportunities, Long service awards, Staff celebration events, Company employee App

Salary

Up to £29,434.00 per year