Care Home Administrator

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside, HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.

You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.

Responsibilities Promote a warm and welcoming environment for residents, staff and visitors

Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home

Drive the occupancy and reputation of the Care Home as part of a community engagement team

Support resident and family feedback with a focus on customer care

Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions

Payroll preparation for home based staff

Provide advice and guidance to employees on queries using the HR tools and resources available

Ensure that all personal files are stored securely

Attend meetings and produce accurate notes and minutes where required

Ensure all rotas are complete

Manage safe contents, petty cash, and resident fund accounts

Update ad-hoc training, supervisions, and appraisals on staff records

Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications

NEED TO HAVE Experience in a customer facing role

Previous involvement in HR administration and recruitment

High level of attention to detail and the ability to prioritise

Proficient user of Microsoft- specifically Word, Excel and Outlook

CIPD qualification would be beneficial

Rewards And Benefits Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection

Unlimited access to our generous refer a friend scheme, earning up to £500* per referral

Access to a wide range of retail and leisure discounts at big brands and supermarkets

Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence

Confidential and free access to counselling and legal services

Tax code review service, where we will check that you are on the right code and paying the right level of tax

Option to join our monthly staff lottery alongside thousands of colleagues across the UK

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.