Care Manager

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

At NUS, we prioritise the wellbeing of our staff and students, empowering everyone towards physical, mental, emotional, and social wellness. We believe in maximising individual potential and enabling meaningful contributions to our work and communities. Our mission is to lead globally in organisational health and wellbeing, crafting innovative solutions for thriving communities.

The Health & Wellbeing team, under the Office of the President, spearheads the innovation, implementation, and evaluation of health & wellbeing programs for the NUS community, including support for employees facing acute mental stressors. We're looking for a dedicated, energetic, and passionate individual to join our team.

As a Care Manager, you will play a key role in supporting the mental wellbeing of 13,000 NUS employees. You will contribute to our in-house Respondent Care (supporting staff undergoing investigations due to allegations of misconduct) and Mental Health Return-to-Work services, providing timely case management and psychological support.

You will also provide counselling support to employees experiencing emotional distress, acute stressors, and mental health concerns, using evidence-based approaches within your training and competencies. Working closely with our in-house clinical team and other NUS stakeholders, you will coordinate care to address clients' needs holistically.

Our HWB team values inclusivity, diverse perspectives, creativity, and professional growth, enabling every team member to flourish and contribute meaningfully.

Job Description (Care Manager)

• Triage:

o Conduct mental health triage and psychosocial assessment to identify presenting concerns, levels of distress and risk.

o Apply clinical judgement to determine appropriate pathways of care and interventions.

• Case Management:

o Provide case management and psychological support for complex employee misconduct cases and those requiring mental health-related return-to-work support.

o Maintain appropriate clinical boundaries, confidentiality and professional independence.

o Establish professional rapport to provide emotional and basic counselling support, with timely case documentation.

o Collaborate with internal and external stakeholders to facilitate coordinated care.

• Individual Counselling and Interventions:

o Provide individual counselling to employees experiencing emotional distress and mental health concerns.

o Deliver evidence-based interventions such as CBT and other appropriate approaches.

• Wellbeing Training and Workshops:

o Develop and deliver training and workshops that equip employees, managers, and leaders to engage in meaningful mental health conversations.

o Support an inclusive community through initiatives such as Peer Staff Supporter Programme.

• Clinical Excellence:

o Support clinical workflows and best practices to ensure quality case management.

o Maintain clinical documentation and comply with relevant professional, ethical and organisational requirements.

• Continuous Improvement & Development:

o Contribute to continuous process improvement, innovation and collaboration.

o Participate in supervision, case discussions and training to improve quality of care.

Qualifications

Education:

• Bachelor's degree in social work, psychology or related field, with a background or relevant training in counselling.

Experience:

• At least 2 years of relevant work experience in case management and supporting distressed individuals in the education, community or healthcare settings.
• Experience providing counselling or psychosocial support to individuals experiencing emotional distress or mental health concerns would be advantageous.

Skills & Attributes:

• Strong case management skills and foundational counselling skills, with the ability to provide psychological support within one's training and competencies.
• Able to work effectively in fast-paced and high-pressure situations while maintaining professional equanimity.
• Able to manage complexity and use initiative and situational judgment to solve problems effectively.
• Genuine interest in supporting distressed individuals, including senior-level executives, using a non-judgmental approach.
• Work ethic aligned with HWB values of Compassion, Respect, Growth, and Authenticity.
• Excellent interpersonal, organisational, and communication skills.
• Interest in seeking professional development through training and supervision.
• Technologically savvy and proficient in MS office, especially Excel and Word.

Additional Requirements:

• Ability to travel to provide care where clients are located.
• Flexibility to provide support outside regular working hours where required.