Care Navigator

The Care Navigator, in partnership with the location leadership, represents Aveanna in business development activities, establishing a trust-centered relationship with physicians, hospitals, rehab facilities, specialty care clinics and other health-related institutions to develop a strong referral relationship for Aveanna’s services.

The Care Navigator:
Is responsible for general business development activity, communications and marketing support in a specified territory.

Plays an integral role in the ongoing education of patients, hospital staff, physicians and community members.

Ensures patient and family service expectations are met or exceeded with our referral sources. The Care Navigator drives revenue growth and partners with location management to ensure sustainable growth and contribution.

Essential Job Functions

Develops business development strategy, goals, and plans which support achieving locations’ budgets; evaluate results and effectiveness of development activity.

Support growth activities and establish strong relationships with new and existing referral sources.

Participate in community education functions and events that directly impact or support the medically fragile pediatric and private duty community.

Conduct ongoing meetings with physicians, clinic office managers, case managers and other applicable health professionals to build trusted relationships and understanding of Aveanna’s services.

Monitor referral satisfaction to ensure Aveanna is a provider of choice.

Provide feedback to location leadership and participate in creating solutions to address any concerns.

Meet or exceed quarterly and annual business growth goals for specified territory.

Maintain timely submission of call documentation, account contacts, patient referral documents, account profiles and expense reports.

Requirements

Bachelor’s degree in business, Healthcare, or related field; equivalent work experience may be substituted in lieu of degree

Must have a valid driver’s license and driving record that meet company standards

Proficient in Microsoft suite of products including Outlook, Word and Excel

Other Skills/Abilities

Embraces Healthy Organization culture and lives and promotes Aveanna’s Core Values.

Highly motivated, results driven, and able to develop and build strong, lasting professional relationships.

Dependable, reliable, and takes the initiative to strive for excellence.

Committed to creating and delivering exceptional customer service.

Able to influence effectively.

Positively contributes to the achievement of Aveanna’s goals.

Able to solve problems by making effective decisions.

Understands and is committed to maintaining confidentiality and adhering to HIPAA regulations.

Adept at multi-tasking, prioritizing workload, and willing to be flexible and change priorities at a moment’s notice.

Physical Requirements

Must be able to speak, write, read and understand English

Must be able to travel; company does not provide vehicles or transportation

Occasional lifting, carrying, pushing and pulling of 25 pounds

Prolonged walking, standing, bending, kneeling, reaching, twisting

Must be able to sit and climb stairs

Must have visual and hearing acuity

Must have strong sense of smell and touch

Environment

Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Possible exposure to blood, bodily fluids and infectious diseases

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.

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