Care Navigator - Full-Time

Location: Fremont or Norfolk, Nebraska

Help families find the right care—and keep every next step moving forward.

Nye Health Services is seeking an organized, compassionate, and proactive Care Navigator to support prospective residents and families as they explore our services. If you enjoy connecting with people, managing details, and making sure follow-up happens, this could be a great fit.

This role is part of our centralized sales support function, based through our Home Office in Fremont, with the opportunity for candidates to work from Fremont or Norfolk.

About the Role

As a Care Navigator, you will often be one of the first people a prospective resident or family connects with. You will listen to their needs, answer initial questions, explain available services, and connect them with the appropriate community and team.

This is a highly task-oriented position that combines relationship building with consistent follow-through. Success requires keeping inquiries organized, documenting conversations accurately, scheduling next steps, and ensuring families receive timely support throughout their search.

What You’ll Do

• Respond promptly to new inquiries by phone, email, and other assigned channels, working toward a 30-minute response goal during business hours.
• Connect with prospective residents and families early in their journey to understand their needs, preferences, timeline, and questions.
• Develop a strong understanding of Nye’s services, including independent living, assisted living, skilled nursing, rehabilitation, and home health, to help families explore appropriate options.
• Coordinate tours and connect inquiries with community sales, clinical, and operational teams for further assessment and next steps.
• Maintain accurate CRM records, including meaningful conversation notes, lead status, scheduled follow-up, and a clear next step for every active inquiry.
• Provide consistent follow-up that helps families feel informed and supported while moving toward a tour or another appropriate next step.
• Provide backup support for other Nye communities during team member absences or periods of increased inquiry volume.
• Collaborate with sales, marketing, clinical, and operational leaders to support smooth handoffs and a responsive customer experience.

What You Bring

• Strong organization, time management, and task prioritization skills.
• A dependable follow-up approach and close attention to detail.
• Clear, professional communication and a warm, helpful phone presence.
• The ability to ask thoughtful questions, listen carefully, and explain options in an understandable way.
• Comfort managing multiple inquiries and deadlines while keeping accurate records.
• Confidence using computers, learning CRM systems, and working with digital task lists and reports.
• The ability to work independently while staying connected with teams across multiple locations.
• A service-oriented mindset and respect for the sensitive decisions families may be facing.

Work Environment

This is primarily an office-based position involving frequent telephone communication, computer use, CRM documentation, and coordination with community teams. Candidates may be located in Fremont or Norfolk and will work within Nye’s centralized sales support structure.

What's In It For You:

• Competitive benefits package including low premiums, short-term disability, long-term disability, HSA contribution matching, 401(k) with company match, and more!
• Tuition reimbursement and scholarship programs up to $3,000 per year.
• A great culture where we live out our mission "to celebrate life in environments we create by delivering exceptional service and superior value through innovative leadership in personalized care."

In 1989, Nye Health Services was founded on the philosophy that people deserve services that recognize individuality and are tailored to their unique needs. Today, Nye Health Services remains family-owned with campuses in Fremont, Lincoln, Louisville, and Norfolk, Nebraska. Nye Health Services is blessed with dedicated and compassionate people who believe in our vision and deliver on our mission every day. Having a great work environment while providing the best quality services so people feel cared for is of the utmost importance to us. We give passionate people a purpose!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Nye Health Services conducts background checks as part of the hiring process. We believe in reviewing each situation individually and consider factors such as the role applied for, the nature of the offense, how long ago it occurred, and overall qualifications when making employment decisions.