Care Supervisor

**Job Purpose:**The Field Care Supervisor is a key member of the domiciliary care team, responsible for overseeing and supporting the delivery of high-quality care to clients in their homes. The role involves supervising care staff, conducting client assessments, and ensuring that care plans are implemented effectively. The Field Care Supervisor contributes to the overall success of domiciliary care services by maintaining a strong focus on client well-being, staff development, and service quality.

Job description:Staff Supervision:

• Provide supervision, support, and guidance to care staff, ensuring they are delivering care to a high standard, accordance with care plans, policies, and industry standards.
• Organize and deliver training sessions and ongoing professional development for care staff.
• Conduct regular spot checks and reviews of care staff performance during client visits.
• Conduct initial and ongoing assessments of clients' care needs to develop personalized care plans.
• Facilitate training sessions for care staff, ensuring they are equipped with the necessary skills and knowledge to provide excellent care.
• Act as a point of contact for staff/clients to address concerns, answer questions, and provide information.
• Conduct supervision, instruction and support of Care Assistants

Quality Assurance:

• Conduct Regularly review and update care plans in collaboration with clients, their families, and healthcare professionals.
• Establish and maintain effective communication with clients and their families, ensuring their needs and preferences are understood and addressed.
• Monitor and evaluate the quality of care provided, identifying areas for improvement and implementing corrective actions.
• Participate in quality assurance activities and contribute to the continuous improvement of service delivery.
• Maintain accurate and up-to-date client records, care plans
• Generate reports on service delivery, staff performance, and client satisfaction as required.
• Respond promptly to emergencies or critical incidents
• carry out duties and responsibilities of the post at all times in compliance with Organisation policies – especially Equal Opportunities and Health & Safety.
• Receive complaints and resolve problems

Training:

• Identify training needs and collaborate with the Domiciliary Care Manager to implement ongoing professional development.
• Support care staff with relevant qualification/training
• Contribute to the training and development of care staff, ensuring they are equipped with the necessary skills and knowledge to provide high-quality care. Facilitate in-service training sessions as needed.

Coordination:

• Assist in the development of care staff rosters, ensuring effective allocation of resources to meet client needs.
• Collaborate with the Domiciliary Care Coordinator to address any scheduling challenges or adjustments.
• Conduct initial assessments and regular reviews of clients' care needs.
• manage the delivery of care services to clients, ensuring that care plans are followed and updated as necessary.

Communication:

• Maintain effective communication with clients, their families, and healthcare professionals.
• Ensure care staff are informed of any changes to care plans or client needs.
• Facilitate team meetings and ensure clear communication within the care team

Administrative Duties:

• Maintain accurate records of care delivery, assessments, and reviews.
• Prepare and submit reports as required by management.
• Ensure all care staff have up-to-date training and are compliant with company policies.
• Keep spreadsheets updated for supervisions/client reviews and spot checks.

Safeguarding:

• Identify and report any safeguarding concerns in line with company policies and procedures.
• Ensure all care staff are aware of and follow safeguarding protocols.

Out of Hours:

• Take part in the out of hours Rota for emergency calls and requirements
• Participate in the out of hours duties as per rota provided.
• Maintain out of hours records.
• Adhere to monitoring within out of hours duties

Working Conditions:

• Full-time position with flexible hours, including evenings and weekends as required.
• Field based with administrative requirements
• Based in Cardiff with travel across the Vale of Glamorgan.
• Participation in an on-call rota for emergency out of hours required

Personal Attributes:

• Compassionate and empathetic nature.
• High level of integrity and professionalism.
• Strong problem-solving skills and attention to detail.
• Ability to remain calm and composed under pressure.

Pay: £14.00 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Work Location: In person