Care Support Coordinator

Key Responsibilities

• Provide 24/7 telecare support to clients through incoming and outgoing calls.
• Conduct regular wellbeing check-ins to monitor clients’ health and overall wellbeing.
• Build rapport with clients through effective communication and compassionate care.
• Provide information on relevant community resources and support services based on clients’ needs.
• Coordinate health and social care administrative matters with Primary Care Providers, Community Nurses, Wellbeing Coordinators and community partners.
• Maintain accurate and up-to-date client records, documentation and care plans.
• Encourage and empower clients to adopt healthy lifestyle habits and improve their overall wellbeing.
• Identify clients requiring additional support and escalate complex cases to senior coordinators when necessary.
• Ensure compliance with established care protocols, service standards and confidentiality requirements.
• Safeguard client information and maintain data privacy at all times.
• Carry out daily call centre operations and workflows efficiently to meet service level targets and minimise abandoned calls.
• Support community outreach and engagement activities as required.
• Perform other duties as assigned by the supervisor.

Requirements

• Diploma in any discipline or GCE N level
• Experience in contact centre or eldercare experience would be an added advantage
• Operational experience and knowledge in health, social and community care sectors
• Able to communicate in 2 or more languages and dialects would be an added advantage
• Able to work on rotating 12-hour shifts, including weekend and public holidays
• Strong team player with a positive work attitude and strong sense of responsibility
• Possess good problem-solving skills

May Goh

Vision Manpower

R1100394/ 02C5351