Career Coach-PATH/SNAP/GEMS

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree with preferred emphasis in Human Services

• Able to work with diverse populations

• Proven record of excellent customer service

• Demonstrate good communication and organizational skills

• Proficiency in public speaking

• Experience with Word, Excel, PowerPoint, Edmentum, ZOOM, DocuSign, Internet & Email

• TEAM player

PREFERRED QUALIFICATIONS: - Previous successful experience working with Michigan Works! programs

• Knowledge of Great Lakes Bay Region and specifically Isabella County

• Knowledge of PATH, SNAP, GEMS and related programs

DIRECTLY RESPONSIBLE TO: Senior Program Manager

DUTIES AND RESPONSIBILITIES:

-Accept referrals from the Department of Health and Human Services (DHHS) for Welfare Reform, SNAP and GEMS participants

• Complete Orientation and Intake sessions

• Administer assessments including CASAS

• Assist participants to understand all services and options available for program they are participating in

• Facilitate goal setting sessions (individual and small group), including use of Goal4It forms

• Assign participants to appropriate federally approved activities that will result in the participant completing sufficient hours

of activity to meet or exceed federal work participation requirements

• Gather all necessary documentation to verify hours in each activity, including pay stubs or written employer statements, class

and community service attendance records, job search logs and daily attendance sheets.

• Track individual participant compliance, motivate to comply and if non-compliant refer for triage with the Department of

Health and Human Services

• Track all participants so that time limits for activities are not exceeded

• Communication/coordination of Community Service hours with area organizations

• Monitor the progress toward short and long-term goal attainment

• Prepare, complete and monitor the ISS, which addresses basic skills, pre-employment work maturity skill and occupational

skill deficiencies as well as supportive services and training

• Facilitate employability skills workshops – both in-person and virtually

• Determine eligibility for program support services and training

• Conduct follow-up at 180-day intervals for participants placed in unsubsidized employment

• Update the OSMIS (online case management system) with appropriate activities, hours obtained, case notes, etc.

• Attend monthly meetings (in person and/or virtual) with the Department of Health and Human Services

• Attend triage meetings (in person and/or virtual) and participant when issues on non-compliance arise

• Ability to help job seekers with resumes and cover letters, including proofreading

• Work front desk to assist in covering office opening duties and lunches in the Michigan Works! Service Center

• Maintain professional image

• Proficient with the use of computers, software (Word, PowerPoint and Excel), Edmentum, ZOOM, DocuSign

• Have knowledge of local community service agencies and resources in the Great Lakes Bay Region

• Have knowledge of agencies/services provided at Michigan Works!

• Participate and contribute to committee work/ teamwork, willing to learn and use Goal4It Career Coach processes and

strategies.

• Other duties as assigned

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person