Career Support Assistant

About the Role

Work Arrangement: 100% Onsite, BGC
Shift Schedule: 11:00 PM - 8:00 AM PHT (Graveyard)

We are looking for a highly organized and detail-oriented Career Support Assistant to provide administrative and operational support to our Career Support team. In this role, you will help maintain candidate and employer engagement, process job applications, support candidate sourcing efforts, coordinate hiring activities, and manage invoicing-related tasks.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and can efficiently manage multiple tasks while maintaining accuracy.

Key Responsibilities

Candidate & Employer Support

• Conduct outbound outreach to candidates and employers.
• Re-engage inactive candidates and employers.
• Respond to client inquiries and support hiring requirements.
• Maintain active candidate and employer pipelines while meeting service timelines.

Sourcing & Application Processing

• Send candidate outreach messages based on job requirements.
• Process candidate responses and job applications.
• Maintain accurate candidate and application records.

Invoice & Administrative Support

• Create and issue invoices for successful placements.
• Monitor invoice status and follow up on payments when necessary.
• Assist with monthly billing reconciliation activities.

Data Management & Quality Control

• Maintain accurate candidate, employer, job, and invoice records.
• Verify information such as candidate details, job positions, and invoice amounts.
• Escalate discrepancies or missing information promptly.

Operational Support

• Assist with interview scheduling and coordination.
• Support daily administrative and operational activities.
• Monitor assigned tasks and ensure completion within established service levels.
• Escalate operational concerns as needed.

Qualifications

• At least 1 year of experience in customer service, contact center, recruitment, administration, or operations.
• Strong attention to detail and ability to manage high-volume tasks.
• Good written and verbal English communication skills.
• Comfortable performing outbound communication activities.
• Ability to manage multiple priorities and meet deadlines.
• Proficient in using various systems, tools, spreadsheets, and communication platforms.
• Strong organizational and follow-through skills.
• Willing to support US-based operations and work a night-shift schedule.

Why Join Us?

• Work in a dynamic and collaborative environment.
• Gain exposure to recruitment and career support operations.
• Opportunity to develop administrative, client support, and operational skills.
• Be part of a growing team that helps connect candidates with meaningful career opportunities.