Career Support Assistant (Recruitment)

Responsibilities:

Candidate & Employer Outreach

• Engage and reconnect with inactive candidates and employers.
• Address client inquiries and support hiring requirements.
• Maintain active pipelines and meet outreach SLAs.

Scouting & Application Support

• Send targeted outreach messages and manage candidate responses and applications.
• Keep candidate and application records accurate and up to date.

Invoice Administration

• Prepare and send placement invoices and follow up on outstanding payments.
• Track invoice status and assist with monthly billing reconciliation.

Data & System Accuracy

• Maintain accurate candidate, employer, job, and invoice records.
• Verify invoice details, candidate IDs, positions, and job classifications.
• Identify and promptly escalate discrepancies or missing information.

Career Support Operations

• Assist with candidate and employer coordination, interview scheduling, and administrative duties.
• Monitor assigned queues and ensure tasks are completed on time.
• Escalate operational concerns to the Career Support Team Leader.

Qualifications:

• At least 1 year of experience in a contact center, customer service, recruitment, administrative, or operations environment.
• Strong attention to detail and the ability to handle high-volume transactions.
• Good conversational and written English communication skills.
• Comfortable performing repetitive, high-volume outbound activities.
• Demonstrated ability to manage multiple tasks, priorities, and deadlines.
• Comfortable using multiple systems, tools, spreadsheets, and communication platforms.
• Strong organizational and follow-through skills.
• Willingness to work with US-based operations and schedules.

Work Set-up:

• Monday – Friday | Night Shift (DST Dependent)

Benefits:

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Pay: Php25,000.00 - Php35,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• How many years of experience do you have in contact center, customer service, recruitment, administrative, or operations environment? Please specify.
• How many years of experience do you have handling high-volume transactions while maintaining strong attention to detail?
• How many years of experience do you have performing repetitive, high-volume outbound activities?
• How many years of experience do you have managing multiple tasks, priorities, and deadlines?
• How many years of experience do you have using multiple systems, tools, spreadsheets, and communication platforms?
• How would you rate your organizational and follow-through skills on a scale of 1 to 10?
• How many years of experience do you have working in a startup or fast-paced environment?
• How would you rate your English communication skills on a scale of 1 to 10?
• Are you willing to work on‑site in BGC, Taguig from 11:00 PM to 8:00 AM (DST dependent)?
• Are you available for an online interview between 3:00 AM and 8:00 AM?
• What is your earliest available start date? (Subject to business needs.)
• Are you a natural born Filipino Citizen?
• How much is your current salary package?
• How much is your expected salary package?
• Have you previously submitted an application to Medley PH

Work Location: In person