Career Support (Verification)

Responsibilities Case Investigation & Assessment

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections align with available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Evidence Collection & Verification

• Communicate with job seekers and employers to obtain relevant documentation.
• Collect and review employment contracts, offer letters, proof of employment, tax forms, and related documents.
• Validate and organize evidence to determine whether employment occurred.
• Maintain accurate and complete case files for potential legal action.
• Ensure documentation clearly reflects facts, timelines, communications, and evidences.

Client Communication & Negotiation

• Communicate with clients and employers regarding potential compliance violations.
• Clearly explain findings, supporting evidence, fee recovery requirements, and

escalation options.

• Negotiate unpaid placement fees in a firm and professional manner.
• Handle sensitive and challenging conversations while maintaining professionalism.
• Escalate cases when voluntary resolution cannot be achieved.

Legal Coordination & Case Resolution

• Partner with external legal counsel once sufficient evidence has been gathered.
• Provide legal counsel with complete case documentation, history, facts, and relevant

context.

• Support legal efforts to recover unpaid placement fees.
• Track cases through investigation, negotiation, legal handoff, and resolution.
• Maintain accurate records of case status, outcomes, and fee recovery results.

Process Improvement & Compliance Monitoring

• Identify recurring patterns among repeat-offending employers.
• Analyze trends in potential concealment cases.
• Refine investigation and evidence-gathering processes based on emerging patterns.
• Recommend improvements to detection, documentation, and workflows.
• Collaborate with Customer Support and other teams to improve case escalation

processes.

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• 4+ years in contact center, customer support, recruitment operations, or similar high

volume customer-facing roles.

• Proven ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication skills, both written and verbal.
• Proven experience communicating and negotiating directly with US clients, employers,

or legal representatives.

• Strong attention to detail and ability to conduct fact-based investigations.
• Experience in structured documentation, case management, or evidence-based decision-making, such as:

▪ Compliance

▪ Corporate audit

▪ Collections

▪ Claims

▪ Dispute resolution

• Strong organizational skills with the ability to manage multiple cases, documentation, and follow-ups simultaneously.
• Proficient in CRM systems, spreadsheets or case management tools.
• Ability to work independently and exercise sound judgment in evolving environments.

Work Set-up

• Monday – Friday | Night Shift (DST Dependent)

Benefitd

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Sales Incentive
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential