Carer Support Advisor

Carers Victoria is the state’s peak for-purpose organisation dedicated to ensuring that the 1 million unpaid carers across Victoria are understood, recognised, and supported. We provide free advice, deliver events and education, connect carers to vital respite activities, and analyse data to influence systemic change. Our mission is to ensure that all unpaid carers are recognised, valued, and supported. We’re focused on change for purpose and continue to evolve so we can better meet the needs of carers.

We are proud to be an enthusiastic, inclusive and flexible workplace where our people feel valued, connected and supported. As part of our commitment to carers we champion curiosity, community, creativity and accountability in everything we do.

Join our team as a Carer Support Advisor and provide compassionate, phone-based support to carers across Victoria.

About the role

The Carer Support Advisor provides emotional support, system navigation, information, advice, referrals, and program administration for carers. This phone-based, clinical role conducts thorough needs assessments that guide the development of individualised care support plans. You will connect carers with vital services, helping them access respite, educational events, programs, and support networks.

What you’ll be doing

• Screening, triage, clinical assessment, care support planning, risk assessments, referrals and brokerage, utilising a brief intervention model.

• Capturing unmet demand for services as presented by caring families and friends to support people’s quality of life, physical and psychological wellbeing and social connections.

• Assisting with the promotion and awareness of activities across the organisation and external service providers.

• You may also be required to attend carer events and groups as needed

About you

To be successful in this role, you’ll bring:

• Experience delivering phone-based support and working in the community services sector with carers and families.

• Knowledge of community services, care systems and the ability to navigate sectors such as aged care, disability, mental health and youth services.

• Knowledge of existing service systems and local providers (highly regarded).

• Strong planning, organisational and administrative skills.

• Proficiency in Microsoft Office and client databases, with demonstrated ability to manage administrative tasks effectively.

Qualifications

• Relevant tertiary qualifications in Social Work, Counselling, Psychology, Community Development, Community services or a related discipline.

• Willingness to provide a current Working with Children Check and undertake a police check prior to commencement

Key attributes

We’re looking for someone who is:

• Has an understanding of carers and the challenges they face in their role.

• The ability to hit the ground running in this fast-paced role is essential.

• The capacity to keep learning and to adapt to change is critical.

• Person-centred, inclusive, and respectful of diverse experiences & identities

• Empowering and collaborative in their approach

• Self-motivated and proactive, with strong judgement and initiative

• Passionate about creating positive change in the lives of carers

• Committed to child safety and culturally safe practice

Why work with us

• Join a not-for-profit organisation dedicated to improving outcomes for unpaid carers

• Work in a values-driven, forward-thinking organisation

• This is a full-time (5 days per week) or part-time opportunity (0.8 FTE, 4 days per week), offered on a fixed-term basis until 30 July 2027 to support parental leave coverage.

• Excellent hybrid working arrangements.

• Our office is conveniently located office in Melbourne CBD,

• Salary: $96,893 gross pro rata + superannuation, with some flexibility to negotiate based on experience and qualifications

• Not for profit salary packaging available

Want to apply?

If you have the skills and motivation to join our team, please submit your application via the ‘apply’ button. Please ensure you include a cover letter explaining why you are the best fit for Carers Victoria and this role. We encourage applicants to apply promptly, as applications will be reviewed and interviews offered on an ongoing basis.

Please review the Position Description at https://www.carersvictoria.org.au/about-us/working-with-us/ prior to application.

Please note: shortlisted applicants will be required to undergo pre-employment checks, including but not limited to a national police check, Working with Children’s Check, working rights and reference checks.

Further Information

If you have questions about this role, please email [email protected] using the subject line: Job Enquiry – Carer Support Advisor – Your Name

Carers Victoria is an equal opportunity employer and encourages applications from people of culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ communities, carers, and people with disabilities.

Carers Victoria is committed to maintaining a diverse workforce that reflects the diverse needs of the people we support. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people. Carers Victoria is also committed to protecting the best interests and safety of children and vulnerable individuals.