Carer Support Coordinator

Job Title: Carer Support Coordinator
Responsible to: Operations Manager
Hours: 21 hours per week

Salary: £26,439 per annum pro rata (actual for 21 hours - £15,863

Full driving licence and access to a car is essential. The role is subject to an enhanced DBS check, and satisfactory references.

1 year fixed term contract

Make a Difference to the Lives of Unpaid Carers

Every day, thousands of unpaid carers across County Durham provide vital support to family members, friends and neighbours. At Durham County Carers Support (DCCS), we are committed to ensuring those carers receive the information, advice and support they need to maintain their own health, wellbeing and quality of life.

We are looking for a compassionate, motivated and organised individual to join our team as a Carer Support Co-ordinator.

Hours of work: 21 hours per week

Salary: £26,439 per annum pro rata (£15,863 actual for 21 hours)

About the Role

This is a rewarding and varied role where no two days are the same. You will work directly with unpaid carers, providing practical advice, emotional support and guidance to help them navigate the challenges of their caring role.

You will:

• Provide information, advice and support to carers by telephone, online and face-to-face.
• Carry out carer registrations and support assessments.
• Help carers access welfare benefits, grants and financial support.
• Support carers to apply for NHS Carer Break funding and emergency planning services.
• Signpost and refer carers to relevant organisations and services.
• Build relationships with GP practices, community organisations and partner agencies to identify and support hidden carers.
• Manage your own caseload and maintain accurate records.
• Attend community events and awareness activities across County Durham.

About You

We are looking for someone who:

• Understands the challenges faced by unpaid carers.
• Has experience supporting vulnerable adults or providing advice and guidance.
• Has knowledge of welfare benefits, grants or support services.
• Can build positive relationships with carers, professionals and partner organisations.
• Has excellent communication and organisational skills.
• Is able to work independently and as part of a supportive team.
• Is confident using IT systems and maintaining accurate records.

Why Join DCCS?

At DCCS, you'll be joining a dedicated team that is passionate about making a real difference to carers' lives. We offer:

• A supportive and friendly working environment.
• Opportunities for training and professional development.
• A varied and rewarding role with genuine community impact.
• The opportunity to help shape positive outcomes for unpaid carers across County Durham.

Interested?

At a glance: This advert provides a summary of the role. Please read the full Job Description and Person Specification before applying.

Please view the full job description above for more information on the role, responsibilities and essential skills required.

CVs will not be accepted and candidates are required to complete a full application form available on our website along with a copy of the full job description.

Closing date for applications is Friday 13th November 2026. Only shortlisted applicants will be contacted to attend interview.

website www.dccarers.org

Job Types: Part-time, Contract
Contract length: 12 months

Pay: £15,863.00 per year

Expected hours: 21.0 per week

Work Location: Hybrid remote in Spennymoor DL16 7AT