Cargo Customer Service Agents & Flight Clerks

THE COMPANY

Driven by a commitment of People and Passion this business strives to deliver the most secure, safe, and sustainable land and airside facilities, personalised to their customers' requirements.

As the leading aviation services provider, they have progressed to become a critical partner in the global aviation industry, delivering timeline driven logistics services in over 200+ locations in over 34 countries, across six continents.

THE ROLE

Labour Connect is seeking a proactive and customer-focused Flight Clerk / Customer Service Agent to join the team at the Matraville Freight Terminal.

In this role, you will play a key part in supporting the smooth and efficient coordination of cargo operations, while delivering exceptional service to customers, airlines and stakeholders.

You will be responsible for preparing cargo documentation and airway bills, coordinating freight movements and ensuring all cargo is processed in accordance with airline, customs, quarantine and airport requirements.

KEY RESPONSIBILITIES

• Coordinate the movement of international and domestic freight to ensure flights and operational schedules are met.
• Complete export and import documentation, system input and administration accurately and within required timeframes.
• Conduct Dangerous Goods inspections in accordance with airline, airport and safety requirements.
• Ensure freight is processed in line with airline procedures, customs, quarantine and airport requirements.
• Complete AVI check sheets and process documentation for live animal consignments.
• Liaise with customers, suppliers, airlines and internal teams regarding freight movements and operational requirements.
• Maintain a strong safety culture and ensure all OH&S procedures and workplace standards are followed.
• Monitor productivity and ensure operational targets and performance requirements are achieved.
• Demonstrate strong communication, organisational and decision-making skills in a fast-paced operational environment.
• Prepare invoices, reconcile banking and ensure all applicable charges are accurately collected.
• Process cash and electronic transactions as required.
• Complete general filing, reporting and other office administration duties.

THE ESSENTIALS

• Current and valid Australian Driver’s Licence.
• Unrestricted Australian working rights. Candidates must provide evidence of working rights.
• Available for a 7-day rotating roster, including AM/PM shifts, weekends and public holidays. (Non-negotiable)
• Minimum 1 year’s administration, customer service, freight or logistics experience.
• Strong computer skills, including MS Office.
• Excellent communication, organisational and time-management skills.
• Ability to work in a fast-paced operational environment.
• Must be willing to complete Police Check, Airport Security Check.

THE APPLICATION
If this sounds like the right opportunity for you, please send your updated resume to [email protected] or apply through the link