Cargo Operation (Night Shift)

S.F. Express Corp., well established domestically, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the S.F. Express Group. If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-caliber individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.

We are currently seeking a Full-time Cargo Operation to join our growing team.

Responsibilities:

• Handle booking inquiries and provide schedule tracking information by phone and email daily.
• Maintain booking information correctly
• On-site monitoring of AGI's operational procedures and timely feedback on handling progress;
• Assisting in verifying the compliance of critical links such as space confirmation and cabin clearance (e.g., taking on-site photos of the cleared cabin);
• Immediate coordination with the agent for resolution and prompt information synchronization upon encountering unexpected anomalies.
• Trace irregularity cases such as delay, missing damages, etc.
• Update schedule changes to the customer.
• Arrange connection flight space.
• Assist with accounting issues such as billing, receiving, and payment discrepancies.
• Communicates effectively with other internal and external departments and other branch offices
• Promotes teamwork within the sales team and provides professional service through daily communication and coordination with assigned agencies
• Prepare load planning using both manual and computerized systems when required.
• Complete the weight and balance form and present it manually or through computerized systems to the flight crew.
• Collaborate with Dispatcher and local Maintenance on inbound and outbound flights.
• Supervise vendor's loading/offloading of aircraft.
• Monitor ramp activities and performance to ensure safe and timely aircraft handling.
• Prepare aircraft cargo documentation to ensure accuracy and completeness and correct inaccurate and incomplete information.
• Actively work with all other departments to improve customer service and control costs.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Valid driver's license.
• Ability to work in inclement weather.
• Flexible to work various shifts, including days, evenings, nights, weekends, and holidays.
• Ability to lift 50 pounds.
• Speak Chinese is a plus.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person