Cargo Security Associate

About the role:

As a Cargo Security Associate, you will support TQL’s internal Sales Teams and carrier base by managing inbound phone and email requests with a focus on issue resolution and customer satisfaction. Responsibilities include managing documentation and compliance requirements such as insurance, set-up forms, permits, and more.

What’s in it for you:

• Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
• Advancement opportunities with structured career paths and mentoring sessions
• Paid training to set you up for success
• Up to $5,000/yr in tuition reimbursement
• Employee referral bonus opportunities
• We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022)

What you’ll be doing:

• Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
• Partner with Sales teams to process and approve various requests
• Resolve carrier status issues promptly and professionally
• Coordinate with insurance providers to verify active coverage and required limits
• Accurately document and manage all tasks and interactions in internal systems

What you need:

• A passion for customer service
• The desire to be a part of TQL while contributing to our continued growth
• Hall of fame work ethic with a history of excellent attendance
• Ability to take ownership of responsibilities and see tasks through completion
• Excellent communication skills

Where you'll be: 4289 Ivy Pointe Boulevard, Cincinnati, Ohio 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.