Carpet Cleaner Technician

Carpet Cleaning Technician – Team Leader

Would you like to join a respected local business known for exceptional client experience, professionalism and outstanding results?

• Established, Reputable Local Business
• Rockhampton's Trusted Carpet & Upholstery Cleaning Experts
• Exceptional Customer Service Focus
• Great Team Culture
• Genuine Opportunities to Grow

YOU:
People will describe you as reliable, hands-on and genuinely proud of a job well done. You take ownership of your work, follow processes accurately without needing to be told, and always leave a job knowing the client is happy.

You're mechanically minded and comfortable working with equipment — you notice when something isn't running right, can troubleshoot on the spot, and take care of your gear so it performs at its best.

You are confident leading a small team on-site, setting clear expectations with clients before you start and communicating professionally throughout. You are honest, punctual and hardworking, with a strong willingness to learn both practical and technical understanding of the cleaning industry.

You take initiative, solve problems on the spot, and enjoy being part of a close-knit team that supports each other to get the job done right.

OVERALL QUALITIES AND CHARACTERISTICS:
Attention to detail, reliable, punctual, honest, hardworking, disciplined, self-starter, team player, presentable, practical, problem solver, takes initiative, trustworthy, polite, organised, efficient, communicates confidently, customer focused, loyal, engaging and effective.

• Ability to build strong client relationships and set clear expectations
• Confidence leading a small team on off-site jobs
• Commitment to achieving quality and productivity targets
• Enthusiastic, proactive approach to every job
• Desire to create a positive team culture
• Great communication and outstanding customer service
• Completes checklists, WHS and paperwork accurately without direction
• Mechanically minded, with a practical understanding of how equipment works and confidence carrying out basic troubleshooting and maintenance
• Must have manual driver's licence
• Available Monday - Saturday

WHY JOIN OUR TEAM?
This is a great opportunity for someone who takes pride in their work and wants to be part of a supportive, high-performing team. We offer ongoing training and development (experience is not required), a positive team culture, and the chance to grow your skills and experience with a business that's well established in the Rockhampton community. We reward performance, reliability and going the extra mile for our clients.

THE BUSINESS & ROLE:
Diamond Carpet Cleaning is a trusted, family-owned carpet and upholstery cleaning business serving Rockhampton and surrounding areas. We're known for the quality of our cleans and the exceptional client experience we provide — our goal is 750 raving fan clients in 2026, and every member of our team plays a part in getting us there.

As the Technician – Team Leader, your role will involve but not be limited to:

1. Leading a small team on off-site cleaning jobs and delivering results to a high quality standard
2. Working by your self from time to time.
3. Assisting the Operations Manager with day-to-day operations
4. Setting clear expectations of the clean with clients on-site, or via phone, email or text with clients who aren't present
5. Following our Moments of Truth process on every job
6. Completing 100% of cleaning steps, checklists, WHS and paperwork accurately and on time without direction
7. Working efficiently to achieve hourly production targets, individually and as a team
8. Operating, caring for and carrying out basic maintenance and troubleshooting on our cleaning equipment and vehicles to keep jobs running smoothly
9. Converting completed audits into booked cleans
10. Contributing to our goal of 750 raving fan clients in 2026

Please send CV AND a Covering Letter addressing the role and "Why you believe you should get the job?" to [email protected].

NB:Any CVs sent without a covering letter or applied through Seek will be discarded.

Applications close Thursday, 3rd September with interviews on .