Carrier Integration Assistant

Swak BPO Corp. is one of the fastest-growing BPO companies in the Clark Freeport Zone. We are committed to delivering outstanding service to our clients through professionalism, energy, and enthusiasm. Our workplace fosters a culture of teamwork, stability, and dedication. As we continue to grow, we are looking for a Carrier Integration Assistant to join our dynamic team.

Job Responsibilities:

• Coordinate and manage carrier transfer activities, including sending notifications, tracking progress, following up on confirmations, and ensuring timely completion of all transfer-related requirements.
• Verify and maintain access credentials, policy availability, and transfer records, ensuring all necessary service and administrative logins are established and communicated to appropriate stakeholders.
• Serve as a liaison between carriers, branch teams, and U.S.-based stakeholders by responding to inquiries, providing status updates, and facilitating effective communication throughout the transfer process.
• Maintain accurate documentation of transfer activities, correspondence, and project updates within designated systems, ensuring records remain complete, organized, and up to date.
• Generate, update, and manage reports, policy lists, master spreadsheets, carrier portals, and required forms to support operational tracking and reporting needs.
• Support special projects and perform additional administrative or operational duties as assigned, including policy research, data validation, file maintenance, process reviews, and continuous improvement initiatives.

Job Requirements:

• At least 1 year of administrative experience or BPO experience
• With both inbound and outbound communications experience
• Strong written and verbal communication skills
• Confident in speaking with the partners and vendors
• Critical thinking during complex situations
• Strong problem-solving skills
• Understanding of workflow compliance
• Clear documentation and follow-up skills and experience coordinating with multiple teams
• Persistence in troubleshooting until root cause is identified
• Proficient with Microsoft Excel
• Mastery in Applied Epic is a plus
• With time management
• Excellent in Data Entry and clerical work

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind
• This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.