Carrier Operations Representative

The Carrier Operations Trainee will support the Carrier Sales team through shipment tracking and tracing, carrier communication, load coverage assistance, and operational support. This role is designed as a developmental position that provides hands-on training in operations, carrier sales, and relationship management within the logistics brokerage industry.

The Trainee will work closely with their assigned Carrier Sales Representative to develop industry knowledge & experience, with the opportunity to advance into a sales role.

Duties/Responsibilities:

• Support the assigned Carrier Sales Representative with daily operational and carrier management activities & help manage their portfolio of carriers
• Monitor and track active shipments to provide accurate and timely updates to internal teams
• Maintain accurate shipment and carrier information within the company system
• Assist in resolving any service and shipment-related issues in a timely and professional manner.
• Assist in coverage of loads by sourcing, communicating with, and booking qualified carriers (lead generation, cold calling, and referrals).
• Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers, and drivers).
• Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements.
• Provide exceptional service to carriers and customers.
• Other duties as assigned

Required Skills/Abilities:

• Strong communication and interpersonal skills
• Positive attitude and willingness to learn.
• Ability to work in a fast-paced environment and manage multiple priorities
• Creative problem-solving skills
• Detail-oriented with strong organizational and problem-solving abilities
• Strong work ethic, effective organizational skills, and adaptability
• Deliver independent results while also demonstrating the ability to work in a team environment

Experience

• Customer service, sales, or logistics experience is preferred but not required
• High School diploma or equivalent

Why FORT?

• Be able to make an immediate impact in a rapidly growing company
• Ongoing career development and internal growth opportunities
• Exciting and energetic work environment

Benefits

• Dental Insurance
• Vision insurance
• Health Insurance
• Paid time off
• 401K

Employment type:

• FLSA Non-exempt- Paid hourly

Schedule:

• 8-hour shift
• 8 am-5 pm with a 1-hour break
• Shift schedule may fluctuate based on business needs, as determined by leadership
• Day shift
• Monday to Friday