Carrier Operations Specialist

Position Description

The Carrier Operations Specialist manages third-party carrier relationships, books freight loads, and oversees carrier onboarding to guarantee seamless in-transit execution. This position balances strategic capacity procurement with real-time operational coordination to ensure cost-effective, timely, and dependable transportation services. Key responsibilities include load coverage, rate negotiation, tracking shipments, and resolving operational discrepancies.

Functions

• Assist with vetting third-party transportation providers and setting up carrier profiles within the RMIS system.
• Build and maintain strong carrier relationships, identifying carrier lane capabilities, geographic service areas, and freight preferences.
• Serve as the primary point of contact for daily carrier inquiries, escalating complex matters to sales representatives as needed.
• Negotiate competitive rates and book carriers on assigned loads while meeting coverage requirements.
• Track in-transit shipments daily, updating Transportation Management Systems (TMS) with accurate ETAs, pickup times, and delivery windows.
• Proactively identify potential transit delays or operational issues and communicate updates to relevant stakeholders immediately.
• Approve and issue EFS advances for carrier lumper fees, late fees, and manage accessorial charge processing.
• Collect Proof of Delivery (POD) documentation promptly following load completion to support timely billing.
• Follow operational procedures, cross-train across team functions, and collaborate with internal operations teams to maintain service quality.

Qualifications and Requirements

• 1 to 3+ years of practical experience in freight brokerage, carrier coordination, logistics operations, or dispatching.
• Strong knowledge of freight procurement, rate negotiation, and capacity sourcing.
• Proven problem-solving ability with a strong customer service orientation in high-pressure scenarios.
• High degree of organization, scheduling discipline, and attention to detail.
• Ability to perform independently with minimal oversight while collaborating effectively within a team structure.

Technical Skills & Systems

• Logistics Systems: Transportation Management Systems (TMS).
• Compliance & Vetting: RMIS platform for carrier onboarding.
• Financial & Payment Platforms: EFS payment processing and fee distribution tools.