Carrier Sales Representative

Carrier Sales Representative

Job Type: Full-time; Hybrid

Responsibilities:

• Carrier Network Development: Onboard new carriers, develop pre-existing carrier relationships, maintain carrier contacts and files, and offboard carriers when necessary.
• Customer Service: Work with Customer Sales team to accommodate customer deadlines and requirements. Problem solve and apply conflict-resolution skills as needed to ensure customer and carrier satisfaction.
• Load Coverage: Post freight opportunities to load boards, receive calls, place outbound calls, negotiate rates, procure carriers for dedicated opportunities, and communicate all load requirements to carriers.
• Tracking/Tracing: Proactively check in with carriers, ensure on-time pickup and delivery, communicate any issues to Customer Sales team, and update Transportation Management System (TMS) with actual pickup and delivery times.
• Administrative Support: Assist Customer Sales team with Proof-of-Delivery (POD) requests, assist Accounting team with billing discrepancies or questions, and review and process carrier accessorial requests as required.

Experience:

• 6+ months of Carrier Sales experience with a primary focus on FTL freight.
• Accuracy - Ability to perform work accurately and thoroughly.
• Communication, Written/Oral - Effective communication skills, both in speaking and in writing.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Negotiation Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a rate, service, or idea.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Compensation Details: This position offers a competitive base salary + commission.