Carts and Customer Experience Co-worker

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location

  Burlington

• Employment type

  Part Time Permanent

• Department

  Customer Relations

• Deadline

  2026-09-14

Candidate profile (title) What you'll need to have

Candidate profile (text) - Default language • You are enthusiastic about work and working with others on a team.

• You can prioritize, are disciplined, show initiative and have a flexible attitude.
• You’ve worked with material handling equipment before (or are very open to learning about it!).
• You have about 6-month work experience in a high-volume Warehouse, Retail or Customer service environment (strong preferred but not necessary).
• You are totally cool working in a physically demanding, fast-paced, work environment where you will be lifting and moving items continuously.

Key responsibilities (title) A day in your life with us

Key responsibilities (text) • Deliver an exceptional customer experience by engaging with customers in a friendly, confident, and helpful manner while supporting both assisted and self-service purchases.

• Maintain a safe, organized, and efficient shopping environment by managing cart and stroller flow, keeping loading zones clear, and ensuring outdoor areas are clean and fully stocked with necessary supplies.
• Assist customers with merchandise loading, returns, and transportation of products throughout the store to ensure a seamless shopping experience.
• Collaborate closely with warehouse and furniture pick-up teams to ensure accurate merchandise handling, order fulfillment, and inventory integrity.
• Support store operations by disassembling AS-IS merchandise when required and reporting equipment issues promptly to management.
• Contribute to operational goals and key performance indicators (KPIs) that drive customer satisfaction and loyalty.
• Continuously develop product knowledge, customer service skills, and operational expertise through available learning resources.
• Foster an inclusive, team-oriented environment that reflects IKEA's values, culture, and commitment to diversity.
• Take initiative and support additional tasks, projects, and operational needs as required.

Team vision ( title) About this work area

Team vision (text) At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Local section (title) Why you will love us

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

• Wellness days (in addition to your vacation days!)
• Extended health, dental, and vision coverage (for you and your family)
• RRSP with IKEA contribution matching options
• Eligibility for our annual IKEA bonus incentive plan
• Flexible spending account
• Life insurance
• Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
• Parental leave
• Bereavement leave
• Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker I.

The starting rate/ salary for this position is 19.1 CAD

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [email protected]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.