Case Advocate Supervisor

SUMMARY

Court Appointed Special Advocates (CASA) of Solano County recruits, trains, and supervises volunteer advocates who provide one-on-one advocacy for foster children. CASA is now seeking an exceptional full time Case Advocate Supervisor to join its Program Team and provide ongoing education, support, and supervision to our volunteer advocates. The Case Advocate Supervisors are also responsible for the administrative case management of open court cases assigned to their caseload of volunteer advocates. This position is hybrid, Monday through Friday 8:00 am - 5:00 pm.

KEY RESPONSIBILITIES

• In collaboration with the Program Manager, assign volunteer advocates to cases
• Create case plans and support first visits with assigned children
• Supervise and support volunteer advocates throughout their case, including by preparing for court hearings and trials, reviewing draft court reports, and offering troubleshooting and emotional support
• Attend court hearings
• Locate needed services for CASA children
• Manage administrative aspects of cases, including interacting with court officials, submitting court reports, and ensuring that volunteers adhere to CASA best practices
• Serve as one of CASA’s emergency contacts outside of regular office hours
• Maintain up-to-date case records using in-house database
• Attend and co-lead quarterly training for new volunteer advocates
• Attend CASA events as needed and requested
• Serve as a key member of the CASA team, including participating in regular team meetings and completing other tasks as assigned
• Assist with Bridge Advocacy Waitlist Management

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent interpersonal skills and the ability to relate to culturally diverse backgrounds
• Ability to work independently, but also under general supervision while making decisions based on established procedures
• Self-starter with exceptional attention to detail
• Ability to maintain strict confidentiality
• Ability to adapt to a changing environment with the capability to respond to and manage crises with a professional, calm, mindful, and respectful approach
• Ability to gather data, compile information, and prepare accurate reports
• Ability to make administrative/procedural decisions and judgments
• Strong oral and written communication skills, including telephone etiquette
• Current working knowledge of Microsoft Office and Microsoft 365
• Ability to work within the CASA database and other office software

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree in a related field, or equivalent experience
• Two years of related experience in Human Services, volunteer management, or service as a CASA volunteer
• Working knowledge of the juvenile and child welfare system, or social services, is a plus
• Criminal justice fingerprint clearance
• Valid driver’s license and ability to travel (primarily within Solano County)
• Ability to work occasional evenings and weekends
• Physically able to lift and/or move supplies or equipment

BENEFITS:

Medical, dental, vision, and life insurance, 401(k) match, paid vacation and sick days, mental wellness days, and more.

APPLY:

Please send a resume and cover letter. No calls, please. All applications will be treated with the utmost confidentiality. The position is open immediately and will remain open until filled. Our organization is committed to diversity and a workplace environment that respects, appreciates, and values employees from all backgrounds; candidates of color are strongly encouraged to apply. This position requires interaction with the public and program participants; therefore, a COVID-19 vaccination is highly recommended.

CASA of Solano County is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. CASA of Solano County will not tolerate discrimination or harassment based on any of these characteristics. CASA of Solano County encourages applicants of all ages.