Case Aide

Under the direction of the Case Manager Supervisor and Case Managers, the Case Manager Assistant is primarily responsible for assisting the Case Management team to which it is assigned with all clerical activities that are required to facilitate the coordination of services to clients.

The CMA will be responsible under the direction of the Case Managers to assist with any of the following tasks:

• Completing “hold”/ “resume” of service(s)

• Faxing/e-mailing “hold”/ “resume” of service(s) to all relevant providers

• Obtaining confirmation of all faxes

• Uploading case management documents into Docuware

• Documentation of completed tasks in CMIS for service changes

• Delivery of certain items, when necessary to client’s home

• Answering incoming calls for the call center

• Complete 701B Assessment Tool

CMAs are not allowed under any circumstance to complete any clinical Case Management responsibilities such as:

• Completing a home visit

• Completing a Care Plan

Under special circumstances and when approved by a Case Manager Supervisor, the CMA may complete a telephonic conversation with the client or on behalf of the client.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Ensure that HIPAA regulations are followed

2. Ensures results are consistent, reliable, and accurate to avoid a gap in client services.

3. Ensure that requests are prioritized in a manner that ‘high’ demand requests are processed first.

4. Ensure call center is always attended.

Skills / Requirements Qualifications:

• Experience with MS Office Products - Word & Excel.

• Flexible and strong at multitasking.

• Excellent interpersonal and people skills.

• Excellent verbal and written communication skills.

• Self-motivated, highly organized, and detail-oriented.

• Possess above-average analytical and problem solving skills.

Ability to handle multiple concurrent projects.

EDUCATION

Preference – Associates Degree

Pay: From $17.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Language:

• Spanish (Required)

Work Location: In person