Case Aide

Section: Social Services

Division: Children and Social Services

Department: Community Well-Being

Initial Reporting Location: 199 Larch Street

Job Status: Limited Position

Estimated Probable Duration: Seven (7) Months (may be extended)

Number of Vacancies: 1

Union Affiliation: CUPE 4705 Inside Unit

Hours of Work: 70 hours bi-weekly

Shift Work Required: No

Range of Pay: Group 7 - $28.88 to $33.80 per hour

The start date will follow the selection process. A criminal record check is required for this position and will be requested by the Hiring Manager should you be the candidate of choice. Please do not submit your criminal record check with your application.

Main Function: Under the general supervision of the Ontario Works Supervisor, the position is responsible to assist and provide information regarding financial and employment programs; identify and resolve,

problems; provide clerical and administrative support to staff.

Duties

• Respond to and resolve inquiries within preset parameters. Provide program information and assistance to clients, the general public and staff; screen inquiries and direct to appropriate section as required.
• Provide clerical and administrative support to staff; schedule and arrange meetings and appointments.
• Complete, review, and process forms, documents, reports, and files including recommending the allocation of benefits in accordance with established procedures (e.g., drug cards, dental, vision, affidavits, FRO reimbursements).
• Distribute and receive information to and from other CGS departments and community agencies.

5 Verify and process income statements.

• Maintain databases and compile statistical information. Maintain a BF (bring forward) filing system to ensure adherence to timelines and procedures.
• Act as a resource person for staff and liaison with outside agencies as required.
• Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
• Perform other related duties as required.

Note: The above duties are representative of a typical position and are not to be construed as all inclusive.

Qualifications Education and Training:

• Successful completion of Secondary School (Grade XII) Education.

Experience

• Over one (1) and up to two and one-half (2½) years of experience in a social services agency, including client involvement.

Other Requirements

• Satisfactory keyboarding skills (minimum 40 words per minute).
• Competent interpersonal and communication skills with demonstrated ability to serve the public in a courteous and effective manner.
• Demonstrate skills related to computer software and administrative systems in a Windows environment (e.g., file maintenance, word processing, spreadsheet applications, information input and retrieval).
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance, and former employment history.
• Provide, at own cost, a Criminal Record Check.
• Physical capability to operate a vehicle safely, possession of a valid driver’s license and an acceptable driving record will be considered an asset.

Competencies: (click to view)

Competency Library - Level 1 Proficiency

Notice to Job Applicants: Definition of "Assets" on Job Postings — A number of Job Postings will contain items described as "assets" under the Qualifications heading. By way of definition, assets are qualifications which are not required but are deemed to enhance performance and therefore considered in the recruitment process.

How To Apply If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Tuesday, November 3, 2026 . For those providing a French language resume, please also include an English version.

• Click on the Apply for Job button.
• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
• .doc
• .docx
• .txt
• .pdf
• .rtf
• Once completed, review your application and click on the Submit button.
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada? The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us For technical difficulties, issues, questions or accommodations with an application made online email [email protected]