Case Clerk - BOP

Job Summary: The Case Clerk is responsible for assisting the Case Managers in the maintenance of accurate and up-to-date case files in accordance with VOA-TX policies and procedures.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

1. Creates file for new clients and maintains permanent file throughout client’s time with VOATX.
2. Performs job verification checks, as required.
3. Obtains materials from appropriate sources each day and completes filing by the close of business daily.
4. Prepares weekly records of extra duty hours worked by clients and make records available to Case Managers.
5. Completes terminal reports for storage of clients released from the facility.
6. Completes weekly records of community service restitution and makes records available to Case Managers.
7. Completes monthly review of all case files, and report contractual inadequacies to Case Managers.
8. Assists supervisor with budget control activities, e.g., conserving resources, reducing utilities cost, avoiding waste, reducing overtime, etc.
9. Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.
10. Attends all required meetings and trainings.
11. Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.
12. Performs other duties and special assignments as directed.

SUPERVISORY RESPONSIBILITIES

This position does not have direct organizational supervisory responsibilities.  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions.  The noise level in the work environment is usually moderate.

OTHER

• Time commitment:
  • 40+ hours per week
  • Overtime may be required
  • Mandatory overtime may be required.
• Criminal and educational background check
• Approval from BOP to work with Federal clients, if applicable
• Must use personal (non-agency) vehicle for transportation
• If driving frequently for VOA-TX business:
  • MVR background check (good driving record)
  • Valid Texas driver’s license
  • Proof of Insurance

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Knowledge of basic computer functions.
• Good oral and written communication skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Strong organizational skills and the ability to maintain detailed records.
• Ability to work effectively under stressful conditions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Requires a demonstrated ability in record keeping.
• Demonstrates high degree of integrity and ethical standards.
• Upholds organizational values.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Demonstrates high degree of integrity and ethical standards.
• Upholds organizational values.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Texas drivers’ license and clear MVR (ability to be insured)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.